Summary

As a Call Back Analyst, you will follow up on submitted applications that have been approved or conditionally approved through our automated decisioning process with a goal of capturing the contracts. This includes following up on applications with dealerships over the phone using UACC’s common sense lending approach with a focus on Service Excellence to our dealer body.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to the following:

• Follow up with dealerships on automatically decisioned applications in an effort to capture the contracts
• Extensive phone communication with existing dealer partners
• Ensure applications meet program and guideline specifications
• Build strong relationships with effective communication between the dealership body, sales/marketing team, and funders to gain credibility
• Ability to restructure figures as needed including negotiating to capture contracts
• Evaluate credit reports, customer information, and application structure to make sound underwriting decisions for company profitability
• Ability to meet monthly goals for production, quality, and customer satisfaction

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Demonstrated ability to develop business relationships with customers (our dealers), sales/marketing team members, as well as peers.
• Strong negotiation skills.
• Strong desire to achieve and succeed in a highly competitive market.
• High energy and engaging
• Above average work ethic and drive with the ability to work independently and with a team

Salary

$17.00 - $19.00 per hour

Bonuses

Averaging $1,100.00 monthly. Uncapped bonuses.

Education/Experience

• Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree.
• Previous experience within the Auto Finance or Financial Services Sector highly preferred but not required.

Language Ability

• Ability to clearly and effectively communicate in person, in writing and by telephone.
• Bilingual English/Spanish is highly desired.

Computer Skills

• Proficient in use of MS Office - Word, Excel, PowerPoint, Visio, Project, Access, SharePoint

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person