CANVAS United is a fast-growing, award-winning, mid-sized, bicoastal digital agency based in New York City and Southern California. Independent and part of a larger collective of creative agencies (United Collective), that has allowed the agency to evolve from design & build into delivering immersive digital experiences. Founded in 2004, with a foundation of helping clients transform and amplify their online brand presence through compelling storytelling that transcends time and humanizes brands. We have years of working with iconic brands and institutions such as HOKA, General Mills, got milk?, MTV, Crunch Fitness, Beekman Hotel, Showtime, Xfinity, and Marc Jacobs to name a few.

In a world of endless entertainment and interconnected platforms, we believe the brands that prioritize investing in their digital brand experience will come out on top. Our goal at CANVAS is to leverage technology, culture and creativity on behalf of our clients to create valuable experiences that drive growth. 

But enough about us, it's YOU we're excited about. CANVAS is looking for a creative-minded, highly organized, go-getter to join our Account Management team as an Account Director. We think you’re someone who…loves your left and right brains equally. You’re a natural leader and a strong communicator. You have a constant drive to both create and analyze. You crave innovation and help draw the best out of those around you. You’re just as much a maker as you are a do-er. Your focus expands beyond project execution to the big picture, creative strategy, and client relationships. 

The Account Management team strengthens brand equity, helps impact our bottom line and drives the agency to deliver great work. This role is not just about pushing timelines and budgets - while it does encompass core project management skills, your time is centered around client relationships, the craft of account management and sustained agency growth.

What You’ll Do Here:

• Lead key accounts and drive client satisfaction; oversee client account team members and multiple workstreams 
• Lead strategically, focused on big picture of client’s marketing efforts with the ability to also grasp the minutia of day-to-day tasks
• Lead client conversations with confidence and maintain full control of the conversations
• Become your clients trusted marketing partner sustaining relationships that continue for years in the future; engage with your client partners to actively and continuously find growth opportunities and identify areas to propose new solutions and drive change for their brand
• Educate clients on new trends, strategies and opportunities to improve their marketing campaigns; articulate strategic initiatives that address clients’ business challenges
• Assist the creative and strategy teams by clearly outlining client needs and goals through the use of project plans and creative briefs
• Proactively identify project risks and create mitigation strategies
• Prepare account service-related documents such as agendas, reports, proposals, presentation decks, contract scope, pricing and estimates and other client communications
• Ensure client portfolios are being managed to the highest standards
• Oversee success tracking and monitoring - have a working knowledge and ability to speak to your client’s KPIs / business results 
• Provide clear and detailed communication, both written and verbal, for clients, vendors, contractors and internal teams
• Demonstrate core project management and organizational skills on a daily basis, keeping projects, deadlines and budgets on track 
• Manage up - know when to involve senior management and when to handle a situation yourself
• Own the billing / finances for your accounts and collaborate directly with the finance department 
• Help identify better ways of working and break down silos that impede integration, efficiency and effectiveness; demonstrate strong collaboration skills with internal teams 
• Serve as an open and willing resource to team members in assessing ideas and directions, providing guidance to push further
• Champion inspired thinking and breakthrough ideas; help the agency create, sell and execute award-winning work

Your Qualifications:

• 6 years experience running accounts and working directly with clients in a digital, creative or marketing agency
• Experience working in the digital space (websites, social media, products); familiarity with creative and strategic process, campaign and comms planning, web dev life cycles, social media marketing, email marketing and online campaigns
• Meticulous organization skills
• Experience writing proposals, estimates, RFPs and scope of work documents 
• Experienced in crafting marketing and project roadmaps, macro account plans and organizing annual marketing efforts; experience managing budgets, timelines and overall project lifecycles
• Ability to manage several high-complexity projects within tight deadlines
• Ability to create detailed and engaging presentations
• Strong time management and delegations skills with an ability to juggle many tasks and meet deadlines
• Multicultural experience a plus
• Positive attitude and ability to motivate teams
• Bilingual (Spanish/English)

Bonus points if you have… 

• Integrated campaign management experience
• Experience pitching for new business
• Adobe CC, Figma, or Sketch experience or familiarity

Salary range: $145,000 - $160,000* 

CANVAS United (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, ethnicity, color, religion or religious creed (including religious dress or grooming practices), national origin, ancestry, sex (including childbirth, breastfeeding, and related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, age, physical or mental disability, protected medical condition, citizenship status, military and veteran status, uniform service member status, genetic information, marital status, pregnancy, driver’s license, or any other legally recognized protection basis under federal, state, or local laws, regulations, or ordinances. The information collected through the pre-hire process is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. 

*Actual offer may vary by market location, job-related knowledge, skills and experience.