What are the responsibilities and job description for the Bilingual Customer Service Representative position at United Communications?
IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.
JOIN THE HOME TEAM
- Award-Winning Culture: 2023 & 2024 Best Places to Work
- Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
- Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
- Top 100 Fiber-To-The-Home Leader
- Competitive Compensation, PTO, Paid Holidays, and more!
WHAT WE’RE OFFERING
United Communications' Customer Service Representatives are responsible for creating an outstanding experience for both new and existing customers. Armed with product and service knowledge, combined with a friendly local appeal, the team provides customer support and technical assistance in a fast-paced and energetic environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
- Respond to customer inquiries with the specific goal of helping customers get what they need related to any of United’s products/services.
- Provide daily customer support functions including taking payments, processing orders for new services, and general inquiries by phone, in person, or via email.
- Create new customer accounts and maintain detailed records using company-provided software tools.
- Provide basic technical support and troubleshooting for phone, internet, and TV products.
- Escalate and coordinate more complicated technical issues as appropriate while ensuring customers are aware of the progress being made toward issue resolution.
- Provide customer education in the use of systems and applications.
- Achieve call center performance objectives both personally and as part of a team.
WHAT YOU BRING
- High School diploma or equivalent.
- Experience in a customer-focused role.
- 2 years in a call center environment or telecommunications industry is a plus.
- Desire for customer service, driving sales, and achieving results.
- Excellent communication skills (oral and written), including the ability to effectively articulate complex products or billing arrangements with customers and colleagues.
- Must have the ability to solve customer problems with patience and a positive approach.
- Ability to promptly respond to support-related emails, phone calls, and use other electronic communications.
- Flexibility and ability to work independently.
- Self-motivated, detail-oriented, and organized.
- Ability to operate office equipment, including personal computers, phone systems, and software applications.
- Proficiency in Internet related applications such as email, FTP clients and web browsers.
- Knowledge of basic mathematics and the ability to calculate amounts such as discounts, interest, percentages, and taxes.
- Ability and interest to work in a dynamic and rapidly changing technology environment.
- High level of integrity and professional values.
WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.
UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.
- Safety – we assure the safety of everything we do.
- Service – we are responsive, informed, and easy to do business with.
- United – we communicate and collaborate.
- Integrity – we keep our promises and do the right thing even when no one is watching.
- Driven – we serve to win customers.
Salary : $18
