CASE MANAGER

Organizational Overview: United Community Family Services (UCFS) is a community-based, community led organization serving families and individuals living at or below the ALICE Threshold, primarily refugees and immigrants. UCFS provides wrap-around services to empower our clients to reach long-term independence with dignity. For more information on programs and services provided, please visit our website.

Position Overview: United Community Family Services looking for a multi-lingual Case Manager to join our team and assist clients with accessing supportive services and reaching their goals. The Case Manager will be supporting the agency and a variety of our programs, mainly the grant-funded Sustainable Steps Program to assist clients with reaching self-sufficiency with dignity.

Responsibilities:

· Responsible for multiple grant programs with wrap-around services.

· Documents all contacts and services in client case files and maintains case note logs.

· Tracks client progress and provides follow-up assistance throughout service delivery.

· Acquires, retains and coordinates with enrolled clients for programs and services.

· Provides administrative assistance and coordination to support programs and agency as needed

· Using various software, including Microsoft office, salesforce, MiBridges, L2F and other internal agency systems.

· Strong organizational and time management and case management follow-up skills are required.

Qualifications:

· Bachelor’s degree preferred

· Candidate MUST be bilingual (English/Arabic) with strong interpersonal, written, and oral communication skills, as well as proficient in computer skills.

· Ability to effectively interact with individuals from diverse cultures and ethnicities

· Ability to work well independently and as part of a team

· This is a full-time, non-exempt position.

What we offer:

· Competitive salary commensurate with experience. ($21/hr-$25/hr)

· Health insurance policy

· Simple IRA match

· Paid holidays, vacation, and personal time off

· Flexible work environment prioritizing work-life balance

· Learning work environment with hands-on training, professional development opportunities, and support for continues learning opportunities.

· An opportunity to grow and develop with a growing organization

· A dynamic and collaborative work environment dedicated to making a positive impact on our community.

Details:

· Full-time position (40 hours/week)

· M-F 9-5 with flexibility as needed

· In-person at office in Troy, MI

TO APPLY

For consideration, all applicants must apply and submit their resume via email to Arjan Kallou at akallou@ucfamilyservices.org