Summary:
Key Requirements:
The Bakery Lead Sales Clerk is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She will focus on effective merchandising and educating guests to differentiate their store experience. In conjunction with the Bakery/Store Management, he/she is responsible for leading the efficient, effective, safe, legal and profitable operations. He/She assists in the coordination of human relations for the bakery and ensures execution of all company and department policies and procedures on a timely basis.

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Dominate service by developing sales clerks to educate guests on products and services
• Responsible for maintaining positive atmosphere, spirit and morale within the department
• Demonstrate effective leadership skills by managing time and delegation
• Support and execute against division concepts and programs
• Assist in the communication of information distribution to sales team
• Perform duties following Bakery Food Safety Procedures and Sanitation Schedule
• Contribute in the hiring, training and performance management of sales team members
• Responsible for training sales clerks to perform duties efficiently and correctly
• Jointly draft sales team member schedules against business needs
• Assign tasks based on daily needs and priority
• Ensure recipes, systems and policies are followed. Maintain all sales reference materials
• Responsible for safe guarding, controlling and monitoring all bakery department assets
• Participate in the meetings with the bakery management team to effectively plan production and promotion goals
• Ensure special orders are written and completed accurately
• Monitor sales floor and cross-merchandising displays every hour to ensure they meet brand expectations
• Draft sales purchase orders and participate in the inventory process
• Assist in break-out and dishwashing as needed
• Perform other duties assigned by management

Key Responsibilities:

• Minimum of one year experience in retail sales management or equivalent
• Must be 18 years of age or older
• Ability to lead and work as part of a team
• Ability to self motivate, problem-solve and work with minimal supervision
• Be able to perform all physical aspects of the position, such as bending, standing, and walking
• Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs.
• Ability to work within a freezer for up to 15 minutes
• Attend meetings and training sessions when called upon
• Must possess technical skills to perform basic math and computer tasks (Word, Excel, Email)
• Must maintain Certified Food Safety certification
• Must be able to read and communicate in English. Bilingual English/Spanish a plus
• Must be flexible to work various hours/shifts, including weekends and holidays

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
OUR MISSION
Ultimate Service Superior Performance Positive Impact