13 service supervisor Jobs in albany, ny
EmblemHealth is Hiring a Supervisor, Customer Service - (Hybrid) (Albany) Near Albany, NY
- Manage the day-to-day responsibilities of telephone performance, coaching/counseling the customer service team, and inventories of offline work including eCorrespondence, social media, and HIPAA/Privacy form updates.
- Responsible for systemic testing related to updates to the CRM and the website portal; assist in training initiatives.
- Drive weekly meetings with call center management of other call centers and regularly attends configuration/grooming sessions for new systems and software.
- Provide recommendations for process improvements.
- Manage staff production and performance in order to meet corporate performance goals.
- Provide ongoing coaching and feedback to staff.
- Provide staff with appropriate resolution technique for sensitive calls, especially of a high priority nature.
- Serve as point/escalation person to answer the most complex telephone inquiries.
- Identify and coordinate staff training needs to ensure uniform, professional responses.
- Plan and organize the daily operation of the Service Department, including the processing of payroll for staff.
- Monitor and review attendance of staff to ensure proper levels of coverage.
- Analyze and trend inquiry types to identify process improvement opportunities, including development of educational material for staff.
- Monitor and optimize inventory levels of eCorrespondence, social media and HIPAA form updates to ensure timely resolution.
- Regular attendance is an essential function of the job.
- Perform other duties as assigned or required.
Requirements:
- Bachelor's degree required; additional years of related experience/specialized training may be considered in lieu of educational requirements
- 3 - 5 years of relevant, professional work experience required
- 3 years of customer service experience, preferably in operations or in a call center environment required
- 3 years of claims related experience required
- Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc). required
- Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audience required
- 2 years of supervisory experience in a customer service or health care environment preferred
- Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred
Job Summary
Full Time
$76k-98k (estimate)
09/13/2024
09/29/2024
emblemhealth.com
ALBANY, NY
3,000 - 7,500
1941
Public
JON BENN
$5B - $10B
Ambulatory Healthcare Services
Related Companies
About EmblemHealth
S&P Global is a financial intelligence company that provides SaaS-based credit ratings, benchmarks and analytics solutions for businesses.
The following is the career advancement route for Supervisor, Customer Service - (Hybrid) (Albany) positions, which can be used as a reference in future career path planning. As a Supervisor, Customer Service - (Hybrid) (Albany), it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor, Customer Service - (Hybrid) (Albany). You can explore the career advancement for a Supervisor, Customer Service - (Hybrid) (Albany) below and select your interested title to get hiring information.
