The Business Development Officer is responsible for building, developing, and maintaining profitable deposit relationships, mortgage loans and other business relationships with new and existing customers. Performs functions such as cross-selling products, making referrals and resolving customer problems and providing branch support as needed. The incumbent will be directly involved with various community organizations, networking groups, Chambers of Commerce, UFB events, etc.
Essential Job Functions include, but are not limited to:

• Assist branch to open and close if needed; maintain and adhere to security policies and procedures.
• Assist customers when they call in or direct them to the appropriate department.
• Assist and open new accounts for customers, such as checking, savings, CD’s, IRA’s, HSA’s, etc.
• Actively solicit and call on prospective customers and attend various social events to market the bank’s image and services to reach sales goals.
• Work closely with the Compliance & Marketing Department in all marketing efforts, community events, and within all aspects of the branch for approval and compliance with the Bank Secrecy Act.
• Accept applications for consumer, commercial, and mortgage loans.
• Responsible for developing new depository business from prospects and expanding current client relationships to meet the bank’s deposit goals, including servicing possible commercial loan opportunities in partnership with commercial team members and Community President.
• Cross-sell other bank related products.
• Address and solve client concerns, claims and queries, ensuring that the process of customer claim resolution is administered efficiently.
• Coordinates with multiple departments to exceed customer service expectations.
• Maintain knowledge of bank products and services including current rates and promotions, as well as the processes associated to the delivery of these products and services.
• Develop relationships and be involved with at least two to three organizations that will advance the exposure of UFB and the products offered. At least one organization must count toward CRA.
• Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills and Abilities Required to Perform Essential Job Functions:

• Business Acumen - Ability to grasp and understand business concepts and issues.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Decision Making - Ability to make critical decisions while following company procedures.
• Financial Aptitude - Ability to understand and explain economic and accounting information.
• Self-Confident - The trait of being comfortable in making decisions for oneself.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Communication - Ability to communicate effectively with others via all mediums.
• Customer Focused – Possessing the desire to continually stay focused on the needs of both external and internal customers.
• Relationship Building - Ability to build effective relationships with customers, direct reports, peers, and senior leaders.

Education, Experience and Qualifications:

• Bachelor’s Degree preferred. Will consider 5 years of general banking and finance experience in lieu of a degree.
• Must be able to obtain NMLS within 45 days of hire.
• A minimum of 1-year sales/marketing experience in a financial environment required.

Physical Requirements of Essential Job Functions:
The associate is frequently required to sit and/or stand, communicate, reach and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc.
Working Conditions:

• Typical office environment.
• Extended viewing of computer screens.
• Occasional travel between bank locations and customer businesses.
• Mon – Fri, 8am to 5pm. Evening and weekend work may be required as job duties demand.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.
United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
Please note: UFB does not accept resumes from independent recruiters or external staffing agencies for any of our openings unless we have an agreement in place, signed by the VP of Human Resources.