United Home Experts is Hiring an Installation Manager - Customer Focused Residential Remodeling Near Manchester, NH
If you have a high capacity for fast paced problem solving, serving customers, and have no interest in spending your days behind a desk; read on! Company Vehicle, Gas Card & Phone Paid Training Competitive Salary Bonuses Awards Trip Ethically Driven TeamA UHE Install Manager provides frontline customer service and management of dozens of residential renovation projects on a weekly basis with the backing of a collaborative and supportive administrative team About You
Driven / Operates With Urgency
Customer Focused
Past Success In A Fast Paced, Mobile Environment
What Success In This Role Looks Like
After a 3 weeks of full time paid training, be tested and ready to supervise professional installations on customer's homes and satisfy customer concerns
Within Six Months, have 3 to 5 job sites active each day across a regional radius with project lifespans averaging 1 to 14 days
Maintain a Customer Satisfaction Rating of 8.5 or higher
Supervise the production of $3M to $4M in Residential Home Improvement Projects over the course of your first year
Specific Skills, Traits, Competencies
Experience being responsible for or managing people and activities occurring at different geographic locations
Customer Experience and Service
Self Organized
Motivated by the opportunity to engage in active problem solving
Ability to flourish independently with a desire to feel part of a team
Enjoy spending your days behind the wheel with a clean driving record
Communication skills in person & on the phone
Sound judgement
Resilience & Positive Attitude
Enjoy learning
The right applicant for this position may has some experience in carpentry and residential construction but we welcome candidates with success in other multi-faceted roles overseeing multiple teams - Hospitality / Restaurant General Managers / Event Managers / Project Management in other fields etc Responsibilities
Ensure projects are completed to customer satisfaction, on time, and on budget
Maintain daily records and schedules, effectively operating as the bridge between field and office
Operate independently to execute scopes and projects, leveraging the resource of the team when needed
Independently schedule and manage your time daily to meet with each active customer & crew, prepare for upcoming jobs, and execute in the moment problem solving
Process payment approvals for labor & materials within UHE systems
Adhere to local regulations including maintenance of building permit per job & safety expectations
Guide customers through required decisions involving scope adjustments mid-project
Ability to see real, tangible results from your efforts and be rewarded on those successes
UHE provides training on the technical aspects of the role for an individual with the desire to learn and the right set of people skills; someone who can not just survive, but thrive off of embracing and overcoming people based challenges on an ongoing basis!Experience
Customer service: 2 years (Required)
Driver's License (Required)
Small Team Management: 2 years (Preferred)
Residential Construction / Remodeling / Carpentry: 2 years (Preferred)
Work Location: On the road with periodic office visits