What are the responsibilities and job description for the Help Desk Technician position at UNITED IT TECHNICAL SERVICES PRIVATE LIMITED?
Hi ,
Hope you are doing well.
I came across your resume, and I believe you are great match for below opportunity we have with one of our clients, If you or anyone you know are interested and available for this exciting role, Please share your resume along with the best time and phone number to reach you so, I can call with more details.
Job Title: IT Helpdesk
Location:
Rockford - 6000 E State St, Rockford, IL 61108
Key Responsibilities:
Technical Support:
· Respond to user inquiries via phone, email, or in-person.
· Diagnose and resolve hardware, software, and network issues.
· Guide users through step-by-step solutions.
Incident Management:
· Record and track incidents and service requests using a ticketing system.
· Prioritize and escalate issues as necessary to ensure timely resolution.
· Follow up with users to ensure issue resolution and customer satisfaction.
Maintenance and Troubleshooting:
· Perform routine maintenance on computer systems and networks.
· Install, configure, and update software and hardware.
· Maintain and troubleshoot printers, scanners, and other peripheral devices.
Documentation:
· Create and maintain documentation of IT procedures, processes, and issue resolutions.
· Develop user guides and training materials.
User Training:
· Provide training and guidance to users on best practices and usage of IT systems and software.
· Conduct onboarding sessions for new employees on IT policies and tools.
Collaboration:
· Work closely with other IT team members to resolve complex issues.
Assist in the implementation of IT projects and initiatives
Job Types: Full-time, Contract
Pay: $19.92 - $20.52 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Preferred)
Ability to Commute:
- Rockford, IL 61108 (Required)
Ability to Relocate:
- Rockford, IL 61108: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $21
