Join this collaborative team to assess the risk of lending activity, and offset risk by ensuring the recovery of funds using collection letters, calls and skip tracing to resolve delinquent accounts and mitigate losses in order to contribute to the financial soundness of UNFCU.It will also provide the opportunity to hone your negotiating skills.

This position is hybrid

NYC Salary Range - $59,000 - $62,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.

• Manage delinquency by working accounts in the assigned queue in LMS daily to reduce delinquency and apply funds to delinquent accounts; determine need for repossession and make appropriate recommendations to manager; utilize online collection systems and document all collection efforts and telephone calls; remove limits and/or place blocks on Visas and Lines of Credit; and update Visa default rates.
• Analyze member account portfolios and prioritize delinquent accounts; recommend accounts to be referred to attorneys and monitor collection activity; monitor payroll allocations.
• Communicate with members to notify them of past due loan payments in order to control delinquencies.
• Negotiate and make recommendations regarding loan workouts, deferments, and payment reductions.
• Provide courteous and professional service to UNFCU staff and members.

• Clear understanding of loss mitigation and delinquency management
• Proficiency in Microsoft Office
• Good negotiation skills and creativity in reducing losses
• Ability to organize work and set priorities
• Ability to manage relationships at all levels throughout the organization and with credit union membership