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Job Description:

The Operations Manager leads operations and support functions in maintaining alignment with the four basic perspectives of the balanced scorecard (i.e., financial, people, customer, and internal business processes). He/She ensures effective facility operation including staffing, tracking and communicating production numbers, long and short-term planning, compliance with UPS regulatory policies, knowledge of and compliance with U.S. Postal Service (USPS) regulations, maintaining customer service, controlling the facility profit and loss, and developing the management staff. This position manages mail receiving, processing, sorting, and shipping operations. He/She coordinates facility administrative activities and manages services provided to Mail Innovations (MI) customers. This position manages Operations Supervisors, Office Supervisors, part-time supervisors, Operations Specialists, and Billing Specialists.

Responsibilities:

• Oversees and monitors production to ensure productivity goals (e.g., cost per piece, overtime, mis sorts, etc.) are achieved.
• Monitors postage costs, revenue, and postage options (e.g., irregulars converted to non-flat, etc.) to reduce costs and increase profitability.
• Reconciles financial accrual reporting on transportation and labor to identify required adjustments (e.g., staffing to volume plan, reduced overtime, etc.) for meeting financial objectives.
• Provides prompt and timely responses to customer issues (e.g., billing issues, new account implementation problems, etc.) to maintain positive relationships and ensure customer satisfaction.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
• Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.
• Performs audits of operational processes and performance to ensure service levels are maintained and to identify areas of improvement.
• Maintains daily communications with staffing agencies to address fulfillment issues, communicate company standards, and discuss expectations.
• Participates in calls with Operations and Transportation groups to address operational issues.
• Maintains proper documentation of facility requirements (e.g., facility inspection spreadsheets, evacuation drills and participants, quarterly alarm tests, etc.) to ensure compliance with corporate and governmental procedures.
• Oversees scheduled compliance training to ensure adherence with UPS Safety and Occupational Safety and Health Administration requirements.
• Oversees facility inspections to ensure compliance.
• Performs facility self-audits (e.g., Transportation Security Administration, health and safety, etc.) to ensure compliance with corporate and governmental policies and procedures.
• Audits postal shipments (i.e., mail sorts and preparation) to ensure USPS guidelines are being followed and to prevent postal fines.

Qualifications:

• Working knowledge of mail processing services, systems, procedures and operations equipment
• Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
• Excellent oral and written communications skills
• Ability to work in a fast-paced, dynamic work environment
• Flexible and adaptive to changing work requirements
• One (1) year management/supervisory experience in a production/processing environment

Other Criteria:

Job Grade: 30D

Must be currently located in the same geographic location as the job or willing to

relocate yourself - Required
Shift: Monday - Friday, Weekends as Needed. (Various Hours)
Last day to apply is 3/14/2024

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.