19 Account Manager Jobs in Plymouth, MI
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United Road Services is Hiring an Account Manager Near Plymouth, MI
Key ResponsibilitiesCustomer Relationship Management:
- Build and maintain strong customer relationships to ensure satisfaction and retention.
- Act as the primary liaison between customers and third-party broker networks for effective communication and issue resolution.
- Work with national customers, vendors, and internal teams to design and execute solutions for complex requirements.
- Collaborate with claims management personnel to resolve issues efficiently.
- Seek opportunities to grow revenues and improve profitability.
- Analyze spot-buy opportunities and assign rates to balance business gain with desired profitability.
- Investigate quality issues and discrepancies, suggesting corrective actions and working with stakeholders to resolve them.
- Review customer KPI reports and address areas of concern.
- Enter RFQ opportunities in Salesforce and manage the bid process.
- Coordinate with the Pricing team for spot buys and special move requests.
- Follow up on bid status and ensure all opportunities are logged accurately.
- Conduct daily reviews of on-hold inventory, dwell times, and ground counts.
- Communicate with terminals and operations teams to ensure SLA compliance and inventory accuracy.
- Lead and schedule regular meetings with customers, preparing agendas and action plans.
- Work with operations and regional managers to address delays and provide solutions.
- Document and communicate meeting outcomes, logging notes in Salesforce and escalating issues as necessary.
- Internal: Proactively communicate urgent issues, provide weekly updates on account status.
- Customer: Proactively communicate with customers, acknowledging inquiries and ensuring timely follow-ups.
- Customer Service Orientation: Passion for exceptional service and long-term relationship building.
- Communication Skills: Effective oral and written communication with diverse stakeholders.
- Organizational Skills: Highly organized and detail-oriented, capable of managing multiple tasks.
- Analytical Skills: Strong problem-solving skills, with the ability to evaluate alternatives and make decisions.
- Technical Proficiency: Proficient in Microsoft Office (Excel) and routing or dispatching systems.
- Experience: College degree or five years of customer service experience, preferably in transportation, logistics, or carrier management. Experience in the remarketed automotive industry is a plus.
- Join a fast-paced, innovative team that values collaboration and continuous improvement.
- Opportunities for professional development and career advancement.
Job Summary
Other
Retail
$103k-141k (estimate)
06/30/2024
08/16/2024
unitedroad.com
PLYMOUTH, MI
1,000 - 3,000
1997
KATHLEEN MCCANN
$500M - $1B
Retail
Related Companies
About United Road Services
United Road is the premier automotive transport expert, annually shipping more than 4 million vehicles for 10,000+ customers throughout North America. Founded in 1997, United Road evolved both organically and through a series of strategic acquisitions that enabled us to uniquely serve the transportation needs of a variety of customers. Our customers include leading automotive manufacturers, leasing and rental companies, auction houses, wholesalers, new and used auto dealers, finance companies, and individuals. If you have a vehicle to move, you can count on United Road to ship it! United Road ...is differentiated by its diverse service offering, highly trained driving professionals, industry-best capacity, an expansive geographic footprint, a stellar safety record and patented OVISS technology. Many companies try to replicate our business model and name, but there is only one United Road. Furthermore, our car hauling professionals uniquely serve a wide spectrum of customers, ranging from those who require white-gloved service for test cars, celebrity vehicles, and other high-value autos to those who need safe vehicle transport across the most challenging and treacherous terrains. Composed of dedicated employees and trusted partners, United Road is driven by a desire to continuously delight its customers, professional car haulers, business associates, and employees. We are proud to be viewed as the most trusted car hauling partner in North America. We are Driven to Deliver! Visit www.unitedroad.com for more information.
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The job skills required for Account Manager include Customer Service, Customer Relationship, Problem Solving, Communication Skills, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Executive, Sr. - Advertising that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.
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