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Operations Manager
$111k-139k (estimate)
Other | Retail 6 Days Ago
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United Road Services is Hiring an Operations Manager Near Baltimore, MD

The Operations Manager will assist the Terminal Manager in the supervision of terminal personnel and processes, and will play a leadership role in ensuring strong operational performance within the terminal. This role is responsible for the day-to-day operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance. All functions of this position are critical for the company to maintain a competitive edge and maximize profitability.
Job Duties
  • Direct the duties of the staff and supervision of the terminal
  • Build efficiencies by analyzing operating costs, equipment utilization, and revenue
  • Ensure the efficient and on-time delivery of freight; effectively problem solve customer and delivery issues
  • Build and maintain positive and profitable customer and vendor relationships
  • Respond to emergency situations
  • Advocate and maintain a strong commitment to safety; oversee all safety requirements for terminal and region including Hours-Of-Service and all DOT requirements, worker injury reports, and accidents
  • Gather and disseminate information to terminal management as it relates to staffing, inventory, budget, revenue and operational risks
  • Establish procedures to ensure the safety and productivity of all stakeholders
  • Review all CSA violations and discipline drivers in accordance with standard directives from the Safety Dept and/or Terminal Manager
  • Ensure all OEM inventories are accurately reflected in OVISS, and promptly resolve any discrepancies
  • Other duties as assigned
Skills Required
  • Effective listening and strong communications skills
  • Leadership skills
  • Data analysis skills
  • Excellent customer service and resolution skills
  • Highly organized and detail oriented
  • Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment
  • Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet
  • Proficient with company-specific operating programs
  • Ability to remain calm and professional in a stressful environment
Qualifications
  • Minimum 3 years of logistics experience preferably in a trucking environment, or two years of supervisory experience in finished vehicle transportation
  • Strong oral and verbal communication skills
  • Minimum 2 years of supervisory experience
  • Subject matter expert on FMCSA and DOT regulations
  • elog and terminal operations software expertise

Job Summary

JOB TYPE

Other

INDUSTRY

Retail

SALARY

$111k-139k (estimate)

POST DATE

06/22/2024

EXPIRATION DATE

07/20/2024

WEBSITE

unitedroad.com

HEADQUARTERS

PLYMOUTH, MI

SIZE

1,000 - 3,000

FOUNDED

1997

CEO

KATHLEEN MCCANN

REVENUE

$500M - $1B

INDUSTRY

Retail

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About United Road Services

United Road is the premier automotive transport expert, annually shipping more than 4 million vehicles for 10,000+ customers throughout North America. Founded in 1997, United Road evolved both organically and through a series of strategic acquisitions that enabled us to uniquely serve the transportation needs of a variety of customers. Our customers include leading automotive manufacturers, leasing and rental companies, auction houses, wholesalers, new and used auto dealers, finance companies, and individuals. If you have a vehicle to move, you can count on United Road to ship it! United Road ...is differentiated by its diverse service offering, highly trained driving professionals, industry-best capacity, an expansive geographic footprint, a stellar safety record and patented OVISS technology. Many companies try to replicate our business model and name, but there is only one United Road. Furthermore, our car hauling professionals uniquely serve a wide spectrum of customers, ranging from those who require white-gloved service for test cars, celebrity vehicles, and other high-value autos to those who need safe vehicle transport across the most challenging and treacherous terrains. Composed of dedicated employees and trusted partners, United Road is driven by a desire to continuously delight its customers, professional car haulers, business associates, and employees. We are proud to be viewed as the most trusted car hauling partner in North America. We are Driven to Deliver! Visit www.unitedroad.com for more information. More
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