2 Sr Specialist Billing & Payments Jobs in Westborough, MA
SORT BY
U
U
Sr Specialist Billing & Payments
$41k-51k (estimate)
Full Time | Utilities
4 Weeks Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
United Site Services is Hiring a Sr Specialist Billing & Payments Near Westborough, MA
About USSYou may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.
THE USS DIFFERENCE
Essential Functions
QualificationsQUALIFICATIONSEDUCATIONMin/PreferredEducation LevelDescriptionMinimum
PreferredHigh School or GED
4 Year / Bachelors Degree
Bachelor Degree or equivalent years of experience
ExperienceMinimum Years of ExperienceMaximum Years Of ExperienceComments4
Credit and Collections, Accounts Receivable, Customer Service or in a related field and/or training; or equivalent combination of education and experience
Additional Knowledge, Skills, And Abilities
Constant
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Constant
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent
Benefits SummaryAll full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
EEO StatementEEO STATEMENTUnited Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
THE USS DIFFERENCE
- One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
- The largest inventory of equipment in the country.
- Coast-to-coast coverage with over 130 locations in 27 states — and growing!
Essential Functions
- Professionally answer a high volume of inbound calls within performance guidelines
- Provide World Class Services and promote one call resolution
- Maintain a comprehensive knowledge of USS products and services
- Validate with customer’s they have open invoices and working with customers on PO#’s
- Interact with customers for account reconciliation, researching and resolving disputes, and collecting on open accounts receivable
- Cleary communicate and coordinate with sales, field operations, and office personnel to ensure customer requests are handled appropriately and in a prompt fashion
- Resolve customers disputes and billing inquires
- Partner with the legal team on accounts regarding customer tax exempt status
- Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
- Working with customer to aid in access to Customer Portal
- Collecting information from customer’s it they have special billing needs
- Proactively find trends and aid in implementing process improvements
- Meet defined department goals, monthly activity metrics and KPI’s
- Meet Quality Assurance Standards
- Champion, demonstrate, and uphold our values: Easy, Safe, & Clean
- Ability to work multiple systems simultaneously
- Mentor and coach other members of the Billing and Payments team
- Perform other duties as assigned
QualificationsQUALIFICATIONSEDUCATIONMin/PreferredEducation LevelDescriptionMinimum
PreferredHigh School or GED
4 Year / Bachelors Degree
Bachelor Degree or equivalent years of experience
ExperienceMinimum Years of ExperienceMaximum Years Of ExperienceComments4
Credit and Collections, Accounts Receivable, Customer Service or in a related field and/or training; or equivalent combination of education and experience
Additional Knowledge, Skills, And Abilities
- Thoroughly and accurately performs work with little to no guidance on a regular basis
- Proficient in all systems and ability to train others
- Strong focus on exceptional customer resolution
- Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter
- Knowledge of Accounting principles and practices
- Ability to demonstrate strong professional communication skills, both oral and written
- Knowledge of principles and processes for providing customer service including quality service standards
- Proficient in Microsoft Excel, Word, and PowerPoint
- Strong organizational, collaboration and time management skills
- Ability to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time
- Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills
- Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Constant
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Constant
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent
Benefits SummaryAll full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
- Paid Time Off (pro-rated for Part-Time employees)
- Paid Holidays
- Medical/Pharmacy
- Dental
- Vision
- 100% Employer-Paid Short-Term Disability
- 100% Employer-Paid Long-Term Disability
- 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- 100% Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
EEO StatementEEO STATEMENTUnited Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Utilities
SALARY
$41k-51k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
06/27/2024
WEBSITE
unitedsiteservices.com
HEADQUARTERS
BERKLEY, MA
SIZE
1,000 - 3,000
FOUNDED
1999
TYPE
Private
REVENUE
$500M - $1B
INDUSTRY
Utilities
Related Companies
About United Site Services
United Site Services is a provider of portable restrooms and temporary fence rental services.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
