About Us:

uBreakiFix by Asurion is a global leader in tech care, dedicated to relieving the concerns and inconveniences associated with technology. We ensure that our extensive customer base of nearly 300 million individuals maximizes the potential of their devices, appliances, and connections.

At uBreakiFix by Asurion, we prioritize exceptional customer service and provide a positive working environment for our staff. Our work culture is centered around teamwork and offers opportunities for career advancement based on your interests. This position is open to individuals of all skill levels who have a passion for helping people with their tech-related needs and wish to develop a deeper understanding of these devices.

Our Core Values:

• Learn, Support, and Teach One Another
• Communicate Thoroughly
• Be Resourceful
• Create a memorable experience
• We Act with Integrity

Don't miss the chance to be part of something significant at our stores:

• Acquire new skills and certifications.
• Deliver top-notch customer service experiences.
• Share your innovative ideas with our leadership team.
• Earn unlimited monthly bonuses based on exceptional sales performance.
• Explore career advancement opportunities.

Basic Qualifications:

To apply for this position, you must meet these basic qualifications:

• Possess one year or more experience in retail sales or customer service (preferred).
• Have six months or more experience providing product support services or troubleshooting electronics (preferred).
• Basic knowledge of mobile devices and operating systems.
• Hands-on repair experience with hardware devices, such as soldering equipment (preferred).
• Flexibility to work according to variable retail schedules; store hours are Monday-Saturday from 10 am until 7 pm; Sundays run from noon until five o'clock pm; weekly working hours will vary accordingly.
• Successfully pass background checks, including a criminal record check and drug test screening.
• Demonstrate proficiency in Microsoft Office applications.

Why Join Us:

• Comprehensive benefits, including life insurance, vision insurance, dental insurance, and health insurance.
• Paid time off.
• Continuous training to enhance your skill set.
• Competitive hourly compensation and benefits package.
• Prospects for career growth based on your preferences.
• Skill development and practical training.

With a starting pay of $16 per hour, and the chance to earn uncapped bonuses and commissions, you can look forward to a rewarding career with us.

Top performers earn an average of $665/month on top of their base hourly rate through Repair & Sales Commissions.

As a retail technician, your role encompasses:

• Serving as the representative of uBreakiFix by Asurion, delivering exceptional, personalized customer experiences.
• Offering technical expertise, troubleshooting, and repairing customer electronic devices.
• Elevating the customer experience through our 'serve, solve, and sell' approach, with a focus on introducing the uBreakiFix by Asurion Connected Home product in every customer interaction.
• Attaining sales objectives.
• Overseeing inventory management.
• Coordinating same-day pick-up inventory, including packaging, shipping, receiving, and handing packages to delivery drivers.
• Collaborating with cross-functional teams to implement programs and processes while providing valuable feedback.
• Self-management and setting of priorities.
• Multitasking efficiently in a dynamic retail environment.
• Mastering the intricacies of the Connected Home product, understanding the customer's technology, and offering and selling protection/tech support solutions to meet customer needs.
• Engaging with customers to identify issues or explain repair processes.
• Effectively repairing devices, addressing cracked glass, and conducting comprehensive pre- and post-repair testing.

uBreakiFix is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.