Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

The Communication Operations Associate Communication Delivery Specialist is responsible for executing tasks to ensure effective print production, account management, project management and vendor management of communication delivery programs.The primary focus is to ensure the quality and security of communication delivery (may include, but not limited to online portal management, printed member and provider materials, digital communication, reporting, etc.) to support the needs of the business while proactively identifying the most economical and strategic delivery format and method (i.e., Print, digital, conventional, electronic).

Position is open to consider Telecommute candidates, as well as the Eden Prairie, MN office

Primary Responsibilities:

• Serve as primary day-to-day contact for external print vendors and internal business partners production managers
• Review and understand project details of print and fulfillment, and other communication print delivery, business requirements for assigned projects
• Monitor project dates and meet individual deliverables while supporting other team members to ensure order quality / accuracy goals are met
• Manage and monitor the end-to-end programming set-up of materials
• Provide ongoing reporting for business partners
• Provide strategic and innovative recommendations and obtain internal expenditure approval for best format, economic order quantity, fulfillment method, document estimates
• Upon project approval, issue a purchase order to officially award the job to the selected vendor
• Monitor purchase order status through invoicing, ensuring price, general ledger coding and quantity accuracy
• Provide final art files, print specifications, quantities, ship-to address, labeling/shipping, or data processing instructions to print vendors
• Hold vendor accountable to quality and production schedule and ensure accurate reporting
• Receive, review, and approve printer proofs (in conjunction with and / or on behalf of the business owner)
• Attend press checks to provide on-site direction regarding color corrections as necessary
• Monitor on time, on budget, quality, and cost-effective delivery of materials by print vendors
• Assist with materials planning, capacity planning, monthly metrics, and overall business forecasting where applicable
• Maintain accurate metrics and reporting for assigned programs and products
• Create procedure and job aid documentation on new tasks or processes
• Maintain and foster collaborative working relationships with team members, internal clients, and external vendors
• Support the overall business goals by performing additional duties as assigned or requested

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma / GED
• 1 years of print production and materials management experience
• 1 years of account management or program management experience
• Comprehensive understanding of the printing industry
• Comprehensive understanding of the mailing and lettershop industry
• Comprehensive understanding of the fulfillment industry
• Proficient in Microsoft Excel
• Willing to travel occasionally on business (Attend functions, less than 5% travel nationally)

Preferred Qualifications:

• BA / BS degree
• Solid interest and / or knowledge of new technologies and process improvement workflows
• Experience coordinating or managing deliverables of third - party vendors
• Experience interfacing with business decision - makers and system end - users to prioritize and achieve desired outcomes
• Experience with Workfront
• Experience with Noosh
• Experience managing multiple deliverables, projects, and stakeholders at one time
• Self - starter with excellent communication, organizational, process planning, decision making and implementation skills
• Possess a very high level of attention to detail
• Effective negotiation, communication, project, and time management skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for this role is $23.22 to $45.43 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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