For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Operations Director contributes toward the overall development of programs and services to provide for the needs of patients, teammates, physicians, and clinicians. This position will provide strategic vision, leadership and oversight to key initiatives and/or teams, assist in definition of required outcomes and milestones, set performance targets and monitor performance relative to targets, optimize resource utilization, participate in the development of proposals and recommendations, and ensure delivery of needed results. You strategic thinking, flexibility and agility will be a key component to successfully lead and participate in development of departmental strategies tied directly to organizational goals. 

Primary Responsibilities:

• Rheumatology and Infusions. Position will identify business operations to support organic growth of the practice and infusion center. A focus of growth will be in the external infusion referral market
• Will partner with Finance, Procurement, and RCM Teams for Budget, Forecasting and Financial Performance. Position will be responsible for setting and tracking to goals and metrics in partnership with Optum CO and OCMO goals
• Will partner with cross-disciplinary partners and internal management to assure that Infusion Centers are reducing volatility and advantaging strategies for long-term profitability. Position will lead tams to ensure best practices are identified and implemented. Position accountable for establishing a PNT and Affordability Committee
• Accountable for building cross-disciplinary teams to focusing on exceptional patient, provider, and staff experience. This includes responsibilities to evaluate staffing rations, stratification of scope of practice, overtime, agency usage to effectively manage labor expenses in alignment goals to fully maximize efficiencies in provider scheduling and infusion chair utilization
• Position will assist AMD and Physician Leadership with Physician and Provider Recruitment
• Position accountable for patient health and safety as well as Patient Experience, including developing action plans and strategies to ensure NPS are met
• Will Collaborate with Physician Leadership and VP, this position will partner with AMD in developing Strategic Plans, implementing strategies and metrics to ensure success. Optum CO utilizes A3 Methodology
• Works with Referrals and Patient Assistance team to achieve AR and denial rate goals

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualification: 

• 5 years of experience in a clinical management role, preferable in the managed healthcare field
• Health Care Operations Experience with Specialty Practices and/or ancillary centers
• Experience in value-based programs including risk/capitation and ACO/Shared Savings
• Solid Financial Acumen
• Solid People/Leadership Skills with successful experience in building healthy cultures. This position will have responsibility for Physician, Patient and Staff Experience
• Strategy background to implement growth strategies focusing on high patient and external provider satisfaction as a foundation

Preferred Qualification: 

• Lean background