UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Associate Director, Workplace Threat Management is a key member of UnitedHealth Group's (UHG) Corporate Security team. The Corporate Security organization is responsible for the Enterprise Workplace Security Program that facilitates the protection of the company’s global workforce and physical assets through security risk management platforms. The Associate Director, Workplace Threat Management will report to the Vice President, Risk Management within Corporate Security.

The Associate Director will be responsible for maturing, leading and operationalizing UHG’s workplace violence prevention, mitigation and response function – the Threat Management program – in line with key risks, industry best practices and peer standards. Additional responsibilities include but are not limited to: developing and executing the global strategy for the Threat Management program; managing high-risk, critical or complex workplace violence investigations; leading the multi-disciplinary, enterprise Threat Assessment Team (TAT)’s in responding to high-risk cases; acting as a subject matter expert to support the development of workplace violence training; facilitating compliance with workplace violence regulations; and building a high-functioning team of workplace violence investigators.

Substantive experience managing end-to-end workplace violence investigations and responding to crisis situations is required. Exceptional verbal and written communications skills, including the ability to deliver briefings during high-stress and crisis situations, and substantive knowledge of industry best practices in workplace violence threat management, is required. Experience managing a team/program is also required. The candidate will need to build and maintain strong internal partnerships with multiple corporate stakeholders and business segment leadership. This individual will also be responsible for engagement with relevant external partners, including vendors and government/law enforcement agencies, as needed.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Develop and maintain the global Threat Management strategy and governance structure for the organization
• Lead the Threat Management program and team globally under the oversight of the VP, Risk Management
• Develop, refine and apply Threat Management standards, SOPs, job aids, methodologies and processes across the enterprise in line with industry best practices
• Lead the cross-functional enterprise Threat Assessment Team (TAT) for high-risk cases
• Manage high-risk, critical and complex workplace violence cases as needed; lead and manage critical workplace violence incidents
• Develop risk mitigation strategies and nuanced safety plans in response to workplace violence threats and incidents
• Develop training for and train the Threat Management team and related support staff in workplace violence investigations
• Manage Corporate Security’s on-call program and provide training for on-call staff
• Act as a subject matter expert in supporting the development of workplace violence prevention and response training for the enterprise
• Manage and facilitate initiatives related to security compliance with U.S. state workplace violence regulations, in partnership with other corporate functions
• Manage Threat Management vendor relationships and ensure service levels are met
• Build and maintain strong relationships with Corporate Security teams, internal partners, vendors, law enforcement, government agencies and industry bodies
• Coordinate with global partners to ensure the standardization of Threat Management processes in all business locations
• Maintain a strong understanding of Threat Management best practices and emerging industry trends
• Other job duties as assigned
• This role requires after-hours on-call availability, including nights, weekends and holidays as needed
• This role requires up to 15% travel

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5 years of general security, intelligence, investigations, and/or crisis management experience in the private or public sector
• 2 years of direct experience in the field of workplace violence threat and incident management
• Experience directly managing teams
• Direct experience in conducting end-to-end workplace violence investigations, developing nuanced risk mitigation strategies and safety plans, and responding to crisis situations
• Direct experience working complex investigations with multi-disciplinary and cross-functional teams
• Knowledge of industry best practices for workplace violence prevention, mitigation, and response, including knowledge of violence risk factors and behaviors associated with targeted violence
• Demonstrated interpersonal and communication skills to conduct investigations, lead meetings, and provide training to internal employees and leaders
• Ability to provide verbal briefings in high-stress/crisis situations, and to develop/deliver PowerPoint presentations
• Analytical, problem-solving, and organizational skills and superior attention to detail
• Ability to work independently or in a collaborative team environment
• Ability to work productively in urgent and stressful situations
• Flexibility and agility; ability to take direction and feedback and think creatively about solutions to complex problems
• Ability to interact effectively with individuals from diverse identities, cultures, backgrounds, and perspectives
• This role requires the highest levels of professionalism, diplomacy, confidentiality, and the ability to interact with a wide range of constituencies across UHG
• Competency in the Microsoft Office suite of products
• Ability to travel as needed

Preferred Qualifications:

• Certifications and/or training in workplace violence investigations and/or behavioral threat assessment
• Knowledge of best practices in workplace security training
• Competency in investigative case management tools

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.