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The Business Process Coordinator provides Risk Adjustment support to provider groups, DataRAP staff and vendors. Responsibilities include (not limited to) providing feedback on DataRAP programs and processes. Ensures clinician satisfaction; maintains accountability throughout the annual chart retrieval and review process. Supports reconciling vendor invoices and incentive payments to providers. This position collaborates with multiple departments, stakeholders and operational partners in all markets. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

If you are located in Tampa, FL, you will have the flexibility to Work from home and the office in this hybrid role* as you take on some tough challenges.
Primary Responsibilities:

• Perform the coordinator role through support of the annual chart retrieval and review process with provider groups and vendors
• Ensure consistent high-quality communication is provided to leadership, vendors and clinical staff
• Adhere and stay up-to-date on all changes to internal workflows, business rules, policies, and procedures
• Utilize relevant software applications (e.g., Excel; Word; SharePoint; Outlook)
• Generates reports to DataRAP leaders/staff with relevant/timely information
• Gather information and assist with reconciling vendor invoicing and supporting incentive payments
• Responsible for contacting and scheduling provider offices using various retrieval methods including mail, fax, electronic, and on-site as well as recording detailed documentation of all outreaches
• Scheduling and coordinating with vendors and provider offices to ensure medical record appointments are completed as efficiently as possible
• Provide support and education to provider offices to ensure efficient retrieval of medical records
• Resolve problems by clarifying issues, researching and providing alternative solutions
• Support inbound calls from provider offices, which can include but is not limited to preparing, sending and receiving correspondence externally and internally
• Performs all other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School diploma or GED
• 2 years of experience in a clinical and/or business setting or equivalent in advanced education
• Excellent written and verbal communication skills
• Solid customer service skills, ability to problem solve and remain detail oriented
• Basic understanding of medical terminology and handling of Healthcare administration confidentiality (i.e. HIPAA and PHI)
• Have excellent time management skills, be highly organized, self-motivated, and able to work under strict timelines with minimal day-to-day supervision
• Demonstrated knowledge of relevant data confidentiality and in accordance to guidelines (e.g., HIPAA compliance) and supports provider contact verification
• Demonstrated understanding of fundamental health-care related terminology
• Proficiency with Microsoft Office applications to include Power Point, Word, and Excel

Preferred Qualifications:

• Associates or Bachelor's degree in healthcare business or related degree
• 2 years of experience in a physician's clinic or hospital

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
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