At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Care Management Associate Director drives the strategic development, growth, and operations to provide an innovative approach to care for members and engagement with stakeholders in the Long Term Services and Supports (LTSS) program, optimizing the use of the full spectrum of care options to bring these members, and their families, an experience where the emphasis is on care. A people leader, this position will lead a care team of approximately 10 nurses, care coordinators, case managers, and transition support members. This position will be based in Idaho.

If you are located in Idaho, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities

• Supports the development of an integrated Medicare-Medicaid and LTSS program to meet the needs of Idaho MMCP and IMPlus members and ensure UnitedHealthcare’s operations are aligned across all functional areas
• Implements innovative member engagement, clinical programs, and affordability strategies for the integrated DSNP and LTSS program
• Serve as a market leader for the health plan including direct leadership of a team of approximately 10 care coordinators, nurses, case managers, member transition staff
• Serve as the subject matter expert for the health plan’s LTSS population
• Develops strategies for member growth, retention and satisfaction
• Oversees affordability planning and Value based contracting in the LTSS area
• Aligns ID MMCP and IMPlus strategies and programs with UHC C&S National Product strategies including LTSS and Clinical core practices
• Manages overall contractual compliance
• Provides oversight for access and accommodations work
• Develops, translates, leads and executes State-specific health plan strategies and programs
• Serves as UHC representative on various state committees dealing with Medicaid, LTSS, and elder policy
• Represents UnitedHealthcare at external events and organizations regarding the LTSS and interacts with Community and State leaders, and UHC Government Programs leaders
• Provides input, as requested by the State, at State-level meetings
• Promptly resolves any contractual issues identified by UnitedHealthcare or FSSA that may arise
• Manages execution by delegating work to maximize productivity, exceed goals and improve performance
• Provides leadership to and is accountable for customer satisfaction, provider satisfaction and financial and operational performance of the LTSS program

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3 years of experience in Medicare/Medicaid, at-risk managed care environment
• 3 years working in a matrix organization
• Experience in strategic planning and development 
• Experience executing short- and long-term growth and profitability targets and previous profit and loss experience 
• Demonstrated successful leadership skills in program execution and people management
• Proven leadership skills in both internal and external environments, including creating and delivering persuasive presentations on complex topics to management and public groups
• Reside in Idaho

Preferred Qualifications:

• 5 years of experience in Medicare/Medicaid, at-risk managed care environment
• 5 years of experience in a senior leadership capacity
• 5 years of experience administering long-term care programs and experience administering LTSS with the program population
• 5 years working in a matrix organization

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.