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Under the general guidance of the Clinic Administrator, supervises and coordinates staff performance, activities and functions at assigned clinic to ensure the delivery of quality patient service. This position ensures assigned staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective clinic operations. The COC will also provide support to clinic staff in the absence of the Clinic Administrator.

Primary Responsibilities: 

• Supervises assigned staff to ensure quality patient care, including forms and procedures as required
• Monitors clinic workflow and schedule to ensure productivity standards are met
• Administers clinic policies and procedures in a consistent and timely manner
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff
• Ensures that office space, supplies, assistance are provided and maintained appropriately for medical staff and patient care 
• Assists Clinic Administrator to work with senior management and ensure operations and relations are effective 
• Attends required meetings and participates in committees as requested
• Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner
• Ensures that offices for new and incoming physicians are ready and equipped
• Coordinates staff work activities and serves as resource to medical management staff in various market(s).
• Collects clinic performance and quality metrics and produces reports for management 
• Orders office and medical supplies and ensures sufficient quantities are maintained at all times. Assists the Clinic Administrator in budget preparation and adherence
• Coordinates conference calls and assist with preparation for meetings for staff in market
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma or GED Equivalent
• 1 years of clinic operations or healthcare experience, including one year of supervisory/lead experience
• Proven knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
• Proven knowledge of fiscal management and human resource management techniques
• Proven knowledge of office management techniques and practices 
• Ability to gather, analyze, and evaluate data 
• Proven written and verbal communication skills
• Ability to exercise initiative, problem solving, and decision-making 
• Ability to establish priorities and coordinate work activities 
• Proven good communication and customer service skills
• Proven computer literacy
• Demonstrated working knowledge of Microsoft Office applications, including intermediate Excel

Preferred Qualifications: 

• Current State Vocational Nurse License
• Professional healthcare license or certification

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.