Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals, and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

As a Healthcare Representative, you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 2451 University Hospital Dr Mobile, AL 36617, University Hospital.

We offer 4 weeks of paid training. The hours during training will be 8am to 5pm CST, Monday - Friday.

Primary Responsibilities:

• Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage.
• Complete applications for state and federal programs
• Review medical records and take all necessary actions to expedite benefit approval.
• Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
• Maintain ongoing communication with government agencies regarding the status of claims.
• Provide updates and assistance to hospital personnel and other Optum staff as needed.
• Maintain documentation of status of claims and client contract on Optum and/or hospital computer systems.
• Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.
• Willing to work in a fast-paced hospital or healthcare environment.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED or equivalent work experience.
• Must be 18 years of age OR older.
• 1 years of Customer Service within a hospital or healthcare environment.
• Knowledge of medical terminology.
• Experience with Microsoft Office products.
• Previous experience communicating with patients & staff with various educational & socio-economic backgrounds.
• Ability to travel up to 10% to local healthcare facilities.
• Ability to work onsite at University Hospital, 2451 University Hospital Dr Mobile, AL 36617.
• Ability to work Monday – Friday, 08:00AM - 05:00PM CST.

Preferred Qualifications:

• Bilingual fluency in English/Spanish.
• Knowledge of federal and state programs that will benefit coverage for clients.

Soft Skills:

• Excellent organizational skills.
• Strong communication skills.

Physical and Work Environment:

• General office demands.
• Prolonged periods of standing and walking in hospital facilities.
• Adherence to facility masking requirements at all times.