Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

This position is vital to our patients, providers and other support staff, by providing a smooth patient/workflow for all involved. This is achieved by efficiently and effectively communicating with patients, to ensure that the needs of the patient are met while following the appointment guidelines set forth by the Imaging Department.

Location: 600 Country Club Rd, Eugene, OR 97401

Schedule: Monday – Friday – 8 AM – 5 PM PST

Primary Responsibilities:

• Receive and assess information from ordering physician, radiologist and technologist concerning procedures and preliminary diagnosis. Request any additional information needed to adequately support diagnosis and follow up to match DX, reason for exam and exam type
• Schedule exam-coordinating technologist, radiologist, and nurse schedules for combined procedures. Coordinate with technologist and Film Library for STAT and same-day add–ons
• Follow guidelines for each imaging modality, equipment requirements, restrictions and technologist dependent ability 
• Explain testing procedures to patient and interview patient prior to scheduling examination to obtain pertinent history for imaging documentation and correct scheduling. Review safety scheduling questions and protocols. Consult with patients concerning expectations, procedure preparation, appointments for ancillary services, and barium instructions
• Identify patient allergies and diagnosis that may require prescriptions, contact ordering provider, and request RX as needed. Understand and follow the approved prescription refill protocols for MRI enterography
• Communicate with referring physicians, their office’s personnel, patients and patient’s family to ascertain vital clinical information required for imaging studies
• Review, sort and organize correspondence and distribute paperwork to the appropriate Imaging Departments using the EMR to determine patient identification if needed
• Assess and confirm PA process is in place, with appropriate coding for procedure using knowledge of billing codes and diagnosis codes, proceed with prior authorization of the services. Confirm accurate records of PA numbers
• Assist with general business office functions, including, but not limited to assisting patients with insurance concerns
• Provide all staff with accurate and updated information about imaging schedule changes, to minimize rescheduling and facilitate appropriate use of the radiologist’s and technologist’s time
• Work with radiologist and technologist in resolving scheduling function issues and answering questions
• Maintain strictest confidentiality
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 6 months of medical office scheduling experience

Preferred Qualification:

• Completion of courses in medical terminology

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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