Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The purpose of this position is to provide program leadership for the Global Crisis Management program. This position works with leaders across multiple teams supporting Global Crisis Management, Enterprise Resilience, and response partners to align plans and processes to meet operational and regulatory requirements. This position oversees highly complex resilience activities under minimal supervision, including frequent interaction with executive leadership. 

This position oversees and facilitates global crisis management response to disaster or other situations that disrupt business operations. This includes, responding to major events affecting our personnel, business operations, and/or site locations, with the goal of avoiding or minimizing damage to the organization's reputation and/or ability to operate.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Lead team and program support for Global Crisis Management operations
• Lead initiatives to increase integration, innovation and collaboration with internal / external partners. This includes leading cross-functional projects that support process improvements for the department
• Lead requirements gathering, and document requirements specifications
• Ensures projects adhere to strict budget and timeframe constraints
• Designs, develops, implements and tracks processes and systems enhancements which meet program objectives and business goals. Ensures measurement tools are in place to evaluate effectiveness of program outcomes
• Support acquisition integration work streams related to integration of crisis management and business continuity
• Leads the planning, development, and management of enterprise crisis management and crisis management team
• Plan and administers a comprehensive multi-year crisis training and exercise program for the enterprise
• Deliver crisis management training program by delivering virtual and in-person presentations to varying levels of leadership across the enterprise. Develop and facilitate presentations, seminars, and workshops
• Design, develop, deliver, and evaluate crisis management exercises. Coordinates remediation activities with crisis management team and partners to reduce risk to the organization
• Strengthen the culture of preparedness across the enterprise through innovative preparedness initiatives
• Influence key stakeholders, gain commitment and support from acquisitions senior leadership to adopt event management and business continuity standards
• Facilitate enterprise-wide crisis management response
• Acts as Global Crisis Management Leader, facilitating the response to global major events affecting our personnel, business operations, and/or site locations, with the goal of avoiding or minimizing damage and maintaining business’s ability to operate
• Coordinate effective and efficient response with executive and senior leadership from: site locations, business continuity plans, corporate functions, site emergency response and technology recovery teams
• Document and maintain standards and response protocols related to disasters and emergencies that disrupt UHG operations
• Provides 7x24 On-Call support through an established on-call rotation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8 years of experience in business continuity (BC), crisis management, and business resiliency 
• 5 years Microsoft Office Suite 
• 4 years of proven knowledge of crisis management, emergency preparedness/management, training and exercise methodologies and principles, including current industry standards
• 4 years of experience developing and managing large complex programs and projects to success completion or maturity
• 4 years leading crisis management situations
• 4 years of experience interacting with individuals at all levels of the organizational with proven experience building solid relationships with senior leadership
• 4 years of experience working across a large matrixed organizations 
• 4 years effectively developing and delivering training in a virtualized environment 
• 4 years of experience utilizing business continuity , risk management, and mass notification applications

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.