$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with "SCA" must support a Government Service Contract Act (SCA) Agreement.

• You must provide verification you hold the appropriate state licenses at point of offer extension, and upon hire you successfully complete our AARP Sales Agent New Hire training class, you may be eligible for a $1,500 sign on bonus
• Your licensed and appointment will be captive through United HealthCare

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Provide excellent customer sales experience
• Meet established productivity, schedule adherence, and quality standards
• Excellent communication skills coupled with the capability to multi-task through several different automation systems is required for the candidate to be successful in the role
• Sit at workstation for a long duration using a computer and headset to interact with customers
• Conduct research to identify solutions and answers to difficult customer inquiries
• Overcome customer objections and compete with yourself and other agents to succeed and hit goals
• Resolve customer service inquiries which could include:
• Benefit and Eligibility information
• Billing and Payment issues
• Customer material requests
• Identify customer needs and provide solutions that address such needs
• Perform cost-benefit and needs analysis of existing & potential customers and make recommendations/present suitable products based on their needs
• Upsell products and services to customers when providing telecommunication solutions

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Hiring immediately
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR 3 years of working sales experience
• Health license in your state of residence 
• 1 years of sales experience analyzing and identifying customer needs
• Must have a hard-wired, high-speed internet connection

Soft Skills:

• Experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Ability to navigate a computer while on the phone
• Ability to remain focused and productive each day though tasks may be repetitive
• Ability to use or quickly adapt to CRM programs and other related computer programs
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament or mood
• Possess strong verbal communication skills including the ability to handle objections
• Build positive work relationship with customers to enhance the image and public perception of a company
• Goal-oriented with a focus on achieving sales objectives
• Competitive personality and self-motivation  

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. 

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii or Washington Residents Only:The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washingtonresidents is $19.47 to $38.08 per hour.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN