Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Service Account Manager Associate the duties include those being responsible for providing process and operational support to the functions within Business Operations Family. This position will also be responsible for quality reporting, analysis, and audits, and for developing plans and programs to support continuous quality improvement using applicable tools.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 4:30 PM. It may be necessary, given the business need, to work occasional overtime. Our office is located at 12921 S Vista Station Blvd, Ste 200, Draper, UT, 84020 (Reside within a commutable distance of the location).

We offer 4 weeks of paid training. The hours during training will be 8:00 AM - 4:30 PM.

Primary Responsibilities:

• Open and sort incoming mail
• Post contributions and other transactions to accounts
• Process checks for deposit
• Image and send work to processing vendorResearch and resolve moderate to complex customer issues
• Process requests regarding stop payment
• Process requests regarding ACH and Bill Pay transactions
• Seek out process improvements and write procedures
• Provide exceptional customer service in a fast-paced environment while dealing with sensitive information

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Microsoft Excel (creating spreadsheets, v-lookups, pivot tables, and formulas), Microsoft PowerPoint (creating, editing, and presenting slide decks), and Microsoft Outlook (scheduling calls)
• Proficient with data entry; keyboarding and ten-key by touch
• Ability to perform this role in an office setting OR other company location
• Experience with working in multiple programs simultaneously while maintaining accuracy and attention to multiple processes
• Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM from Monday - Friday including the flexibility to work occasional overtime based on business need

Preferred Qualifications:

• Previous experience in working with Health Savings Accounts
• Basic understanding of HIPAA

Soft Skills:

• Ability to think analytically when confronted with unusual situations or requests
• Detail orientated and accurate with the ability to meet high volume targets within established deadlines
• Ability to identify possible risk or fraud to the Bank and to the consumer
• Strong verbal and written communication skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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