4 Computer Support Specialist Jobs in De Pere, WI
Unity Hospice WI is Hiring a Computer Support Specialist Near De Pere, WI
Schedule: Monday to Friday, 8:00 am - 4:30 pm, with 24/7 on-call coverage that rotates through the team every 3 weeks.
Key Job Duties
- Primary IT Help Desk contact in handling staff technology requests through calls, emails, and in-person drop-ins at our main office. Escalates requests as appropriate to other IT team members and ensures staff have a positive experience with IT support.
- Partners with other IT team members to provide on-call evening and weekend technology support in a 3-employee rotation.
- Utilizes remote connection technology for assisting in troubleshooting staff computer issues in an efficient manner.
- Compiles, analyzes, and develops recommendations based upon IT Help Desk trends for better and more efficient employee support.
- Shares responsibility with Computer Systems Analyst for new employee orientation training, device setup, and provide training materials to improve employee knowledge and retention.
- Oversees support for all printers and multifunction copier devices.
- Accountable for managing accurate asset inventory for all hardware devices and software applications, managing employee/device changes and provide HIPAA compliant asset disposal and tracking.
- Assists IT team in managing our in-house telephone system, call routing, management, and devices.
- Utilizes the Unity Mobile Device Manager (Microsoft InTune) for device management and software application delivery for all hardware devices (mobile phones, tablets, laptops, etc.).
- Coordinates and partners with IT team to implement annual device/system upgrades and software application updates.
- Provides support with our Remote Worker tools and technology for maximum employee efficiency which includes Microsoft Teams, Zoom, and other remote video technology, audio conferencing, or other technology, as needed.
- Provides other Unity facility technology device/software support that includes Audio/Visual support for corporate meetings, outside events, and AV/communication systems for Meng Residence staff and patients/families.
- Investigates and learns new technology and offers ideas to IT team on how it could potentially benefit Unity employees and our internal processes.
Competitive Wages – Pay based on experience
Mileage Reimbursement
PTO (Paid Time Off)
Holidays
Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account with employer contributions
Life Insurance
Disability Insurance
Employee Assistance Program (EAP)
All new employees are eligible for benefits on the first of the month following their date of hire.
For a full list of benefits: https://unityhospice.org/careers
RequirementsQualifications
- Two-year degree with computer support and networking (Bachelor’s degree preferred)
- One-two years of experience (on-the-job or education) providing technology hardware and software support
- Experience with Microsoft Office 365 Suite, Microsoft Windows client operating system, mobile devices, and management (Apple and Android).
- Ability to effectively manage priorities, multiple tasks and meet deadlines
- Strong organizational skills
- Effective communication skills, oral and written, including customer service skills, phone skills, and report writing.
- A strong aptitude to learn and retain new technology information.
- Basic knowledge of Epic Electronic Health Record system is desirable.
Job Summary
Full Time
$70k-88k (estimate)
06/22/2024
07/07/2024
The job skills required for Computer Support Specialist include Troubleshooting, Help Desk, Customer Service, Operating System, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Computer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Computer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Computer Support Specialist positions, which can be used as a reference in future career path planning. As a Computer Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Computer Support Specialist. You can explore the career advancement for a Computer Support Specialist below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
