Overview

Patient Service Representative - Medical Office Front Desk

$1,500 Sign-On Bonus for External Candidates

Why UnityPoint Health?

• Commitment to our Team We’ve been named a by Becker’s Healthcare for our commitment to our team members.
• Culture At UnityPoint Health, you Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
• Community Involvement Be an essential part of our core purpose to improve the health of the people and communities we serve.

Visit us at UnityPoint.org / careers to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

• Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
• Answer their questions and provide non-medical information and / or direct to appropriate person or department.
• Answer telephone calls in a clear, calm and professional manner.
• Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
• Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
• Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit.
• Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
• Work independently and responsible for timely completion of assigned functions.
• Maintain regular and consistent attendance at work.
• Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Qualifications

• High School or Vocational School graduate.
• Mandatory Reporter certification, or obtained within 90 days of employment.
• Ability to demonstrate strong customer service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to understand and apply guidelines, policies and procedures.
• Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
• Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.
• Previous medical office experience preferred.
• Previous experience with an electronic health record or medical office software preferred.
• Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.
• Knowledge of medical terminology, anatomy, and physiology preferred.
• Strong interpersonal skills.
• Strong computer skills.
• Strong verbal and written communication skills.

Last updated : 2024-07-02