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Customer Care & Inside Sales Specialist
$53k-74k (estimate)
Full Time | Scientific Services
3 Days Ago
Universal Biosensors is Hiring a Remote Customer Care & Inside Sales Specialist
Universal BiosensorsUniversal Biosensors (UBI) is a world leading, publicly listed Australian company (ASX:UBI) which develops, manufactures and sells biosensors for use in several industries around the world. Our biosensor technology has been used in more than 10 billion measurements for blood glucose monitoring and blood coagulation in diabetes and coagulation patients worldwide. More recently, we have pivoted our technology into non-medical products, including SENTIA™ for the global wine industry and PETRACKR™ for the veterinary domain. In addition, we continue to develop new applications for our technology within human health with the upcoming US launch for the next generation of coagulation monitoring device, Xprecia Prime™, following FDA clearance received in March 2024.
RequirementsWhat you will doUBI is seeking a highly motivated, enthusiastic and driven individual to join our team. This is a new role added to expand our Sales & Marketing team, working with our US team, to support customer needs while creating continuous repeat product purchase pipeline and addressing any technical queries.
As the Customer Care & Inside Sales Specialist, you are the primary contact for customer enquiries and one of the liaisons with distributor partners to support their selling activities.
Who You AreWe are looking for a customer-focused, results-driven and proactive candidate who is degree-qualified in Business/Marketing or Science (or similar). You'd have at least 2 years' experience in similar customer management and/or inside sales role. Ideally located either to the south of Santa Rosa CA or south of Portland OR.
The role will perform (but not limited to) the following activities:
RequirementsWhat you will doUBI is seeking a highly motivated, enthusiastic and driven individual to join our team. This is a new role added to expand our Sales & Marketing team, working with our US team, to support customer needs while creating continuous repeat product purchase pipeline and addressing any technical queries.
As the Customer Care & Inside Sales Specialist, you are the primary contact for customer enquiries and one of the liaisons with distributor partners to support their selling activities.
Who You AreWe are looking for a customer-focused, results-driven and proactive candidate who is degree-qualified in Business/Marketing or Science (or similar). You'd have at least 2 years' experience in similar customer management and/or inside sales role. Ideally located either to the south of Santa Rosa CA or south of Portland OR.
The role will perform (but not limited to) the following activities:
- Manage and respond to customer enquiries and information requests, inc. troubleshooting L1 complaints/issues
- Address technical queries and train customers on 'how to use' where necessary
- Conduct targeted outbound sales activities to generate new sales leads and/or customer reorders
- Support distributor partners in all product sales/promotions activities, inc. training distributor team members
- Assist in maintenance of CRM for US team
- Strong relationship and customer management skills, inc handling customer complaints effectively and efficiently
- Ability to articulate a customer proposition and close a sale on repeat orders
- Ability to influence and communicate effectively
- Experience collaborating with a cross-functional team, e.g. Operations, Engineering and Quality, within global organisation
- Sound computer skills, inc CRM and Microsoft Office suite
- Strong work ethic, positive attitude and high degree of self-motivation
- Well-developed professional network
- Effective time management and prioritisation skills
- Resilient, positive and not afraid of hard work
- Demand success of yourself
- Dynamic team environment
- Flexible Work Hours
- Employee Assistance Program
Job Summary
JOB TYPE
Full Time
INDUSTRY
Scientific Services
SALARY
$53k-74k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
12/21/2024
WEBSITE
universalbiosensors.com
HEADQUARTERS
ROWVILLE, VICTORIA
SIZE
50 - 100
FOUNDED
2002
CEO
RICK LEGLEITER
REVENUE
<$5M
INDUSTRY
Scientific Services
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