159 Customer Service Representative Jobs in Cleveland, OH
Universal Energy Solutions is Hiring a Customer Service Representative Near Cleveland, OH
At Universal Energy Solutions, we prioritize customer satisfaction and strive to deliver the best service in the industry. As a Customer Service Representative, you will handle customer inquiries, resolve concerns, and provide product and service information. Your role will be crucial in maintaining strong relationships with our customers and contributing to our mission of delivering sustainable energy solutions.
Responsibilities
- Respond to customer inquiries and provide information about products, services, and billing
- Resolve customer concerns and complaints, escalating issues when necessary
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate and detailed customer records and interactions
- Collaborate with other teams to ensure prompt and effective resolution of customer issues
- Stay up-to-date on products, services, and industry trends
- Adhere to company policies and procedures at all times
- Prior customer service experience, preferably in a call center or similar environment
- Excellent communication and interpersonal skills
- Strong problem-solving skills and the ability to think on your feet
- Ability to handle difficult or irate customers with professionalism and empathy
- Proficiency in using customer service software and MS Office applications
- Knowledge of the energy industry is a plus
- Ability to multitask and work in a fast-paced environment
- Willingness to work flexible hours, including evenings and weekends
- High school diploma or equivalent
- Paid training
- Rapid advancement opportunities
- Professional sales training curriculum
Job Summary
Full Time
$38k-47k (estimate)
05/30/2024
12/08/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Billing, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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