244 Customer Service Representative Jobs in Pittsburgh, PA
Universal Energy Solutions is Hiring a Customer Service Representative Near Pittsburgh, PA
At Universal Energy Solutions, we prioritize customer satisfaction and strive to deliver the best service in the industry. As a Customer Service Representative, you will be responsible for managing customer inquiries, resolving concerns, and providing accurate information about our products and services. Your role will be essential in maintaining positive relationships with our customers and contributing to our mission of delivering sustainable energy solutions.
Responsibilities
- Respond to customer inquiries in a prompt and professional manner
- Provide accurate information about our products and services to customers
- Resolve customer concerns and complaints with empathy and efficiency
- Process customer orders, returns, and exchanges accurately and efficiently
- Maintain detailed and organized customer records and interactions
- Collaborate with cross-functional teams to ensure timely resolution of customer issues
- Stay updated on industry trends and product knowledge
- Adhere to company policies and procedures at all times
- Prior experience in a customer service role, preferably in a call center or similar environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle challenging or irate customers with professionalism and empathy
- Proficiency in using customer service software and MS Office applications
- Knowledge of the energy industry is a plus
- Ability to multitask and work effectively in a fast-paced environment
- High school diploma or equivalent required
- Paid training
- Rapid advancement opportunities
- Professional sales training curriculum
Job Summary
Full Time
$38k-48k (estimate)
07/12/2024
01/06/2025
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Products and Services, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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