Company Background:

Started in 2006, Universal Spa Training Academy (USTA) has become one of the leading educational institutions of beauty and wellness training in Illinois. Located in Downers Grove, Illinois, we are seeking an experienced individual to lead our campus in multiple business areas as well as uphold policies and standards set forth by the company ownership.

Goals of Position:

• Independently direct and manage day to day campus operations to successfully achieve enrollment goals, clinic sales goals, business objectives, and overall campus profitability.
• Communicate staff and student performance expectations and develop specific goals and objectives for each.
• Ensure high customer service standards and positively influence and motivate students and staff.
• Oversee activities relating to the recruiting and enrollment of qualified students in accordance with established procedures and goals.
• Perform administrative functions and complete management reports accurately and timely.
• Adhere to the State and Federal as well as campus standards.

Responsibilities:

Profitability:

· Independently direct and oversee all campus operations to ensure achievement of enrollment goals, clinic goals, business objectives and overall campus profitability.

· Communicate accountability on the achievement of goals.

· Monitor and control campus operating expenses and payroll to successfully achieve campus profit plan.

· Ensure operations are running efficiently and effectively.

· Maintain a program of competitive awareness.

· Recommend campus marketing and local event strategies to drive clinic sales & enrollments.

· Monitor performance standards to identify areas of major growth potential.

Leadership:

· Promote the campus culture by fostering an environment that is based on respect, integrity, and professionalism.

· Project a positive image to staff, customers, business associates, and the community.

· Act as a role model.

· Ensure the implementation of company policies, timely and consistently.

· Maintain cooperation and teamwork in the campus, creating a school spirit, placing a high emphasis on customer service and satisfaction.

· Identify, evaluate and resolve problems in a timely manner, utilizing innovative ideas and sound judgment according to school policies.

· Review financial data, prepare management reports and perform administrative functions accurately and timely.

· Initiate Emergency Closings.

· Properly and effectively communicate potential security issues.

· Create campus plans to improve/address student survey results.

Facilities:

· Facility, furniture and fixtures maintained to brand expectations.

· Ensure a neat, clean and orderly campus is maintained with high standards of cleanliness and organization.

· Enforce safety and maintenance procedures and ensure all equipment is in good, safe working condition.

Industry Relations:

· Maintain relationships with Salons/Spas/Practitioners/Doctor's.

Arrange regular industry guest speakers for students.

· Organize and facilitate Local Advisory Board Meetings.

Student Clinic

· Facilitate front desk training creating the brand experience at entry point to campus.

· Arrange coverage of front desk.

· Handle guest relations issues.

· Oversee student contests and prize decisions.

· Insure proper banking is done.

Students:

· Ensure student files are maintained according to NACCAS and state guidelines.

· Perform student orientations.

· Consult and oversee implementation of all student terminations.

· Ensure acceptable completion, placement and licensure standards.

· Oversee student graduations.

Staff:

· Recruit, hire and onboard all campus positions, excluding admissions.

· Conduct annual reviews for all staff, excluding admissions.

· Participate in education audits and review.

· Manage day to day operations of Campus Associates.

· Motivate and develop staff, providing leadership and performance goal expectations.

· Initiate staff counseling and/or separation procedures.

· Develop and maintain a communication pattern for all staff.

· Schedule and lead regular staff meetings.

· Act as Admissions Coordinator coverage when needed.

· Ensure adequate coverage in the campus, acting as coverage when needed.

Regulatory:

· Ensure the implementation and adherence of NACCAS, State, Federal regulations and procedures.

Knowledge, Skills, and Abilities:

· Bachelor’s degree required

. Previous experience managing an educational institution preferred

· Flexible schedule

· Organizational skills

· Excellent follow through skills

· Pro-active thinker

· Verbal and written communication skills

· Computer skills

Benefits:

. Competitive Salary

. Bonus

. Retirement w/ match

. Health Insurance

. Paid Vacation

. Paid Holidays

. Flexible Schedule

. and more