Job Posting: 2nd & 3rd Shift Shop Forman

Company: Universal Truck Service

Location: 2845 Long Lake Road, Roseville, MN 55113

Position: Shop Forman for 2nd & 3rd Shift

Type: Full-Time

Universal Truck Service is a family-owned company that has proudly served the Twin Cities community for 23 years. We pride ourselves on delivering exceptional service and building long-lasting relationships with our clients which has made us a trusted name in the industry.

Job Description: The Shop Forman will work hands on to oversee and assist with the day-to-day supervising, coordinating employees, shop flow, customer updates, assigning work, ensuring customer expectations are exceeded, assisting with diagnostics, shop performance, service quality, and estimating.

Key Responsibilities:

• Manage service and repair personnel by assigning and directing activities, following up on repairs being made, perform repairs as needed and appraise performance of shop personnel.
• Plan and schedule repairs, being proactive to job reviewing the work load for the day, making an efficient execution plan.
• Assist technicians with diagnostic and mechanical help as needed.
• Perform ongoing hands-on-training of service and repair personnel.
• Oversee active jobs to ensure they are within the estimated limits of the customer's expectations.
• Update customers on daily job progress.
• Act as a backup for the Maintenance Manager/Service Writer with answering the phone, responding to emails and COD customer billing when needed.

Qualifications:

• Valid Class A or B driver's license is recommended.
• Strong mechanical and troubleshooting abilities on a wide range of Class 6, 7, 8, trucks and medium duty trucks.
• Strong computer skills and ability to adapt to new software programs.
• Excellent communication skills, management priorities and organizational skills.

Benefits:

• Health Insurance
• 401 K
• No weekends
• Paid Holidays
• Generous PTO accrual
• A positive and supportive work environment