Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. We are a not-for-profit, non-tax-supported group practice and are here to serve the community by putting our patients first. In addition, we offer exciting career opportunities for qualified, caring professionals and love to promote within.

Position Summary:

This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician. Agent will be responsible for registering patients as well as making appointments. This position is mostly remote, but may require in-person attendance for meetings and additional training.

Key Results Areas (KRAs):

• Patient assessment
• Patient care
• Patient education
• RX authorization
• Patient satisfaction
• Chart documentation
• Physician schedule
• Patient triage
• Other duties as assigned.
• Assists with scheduling patients

Core Competencies

• Knowledge of safety, compliance, and regulatory issues
• Excellent interpersonal, communication, and organizational skills
• Excellent customer service skills
• Committed to supporting UCH’s standard to medical excellence

Knowledge, Skills, Education & Experience:

· High school graduate, or equivalent required

· At least 1 year of relevant clinical experience required

· Certified Ophthalmic Assistant (COA) certification preferred

EOE- University Clinical Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. University Clinical Health is a VEVRAA Federal Contractor – priority referral Protected Veterans requested