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Academic Records Specialist
$53k-71k (estimate)
Full Time 4 Days Ago
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University Houston Clear Lake is Hiring an Academic Records Specialist Near Houston, TX

The Academic Records Specialist performs complex academic records requests including, but not limited to; personal information changes, FERPA requests, grade change requests, vaccine updates, reinstatements from suspension, reinstatements for non-payment, graduation application processing, and name changes. Completes intricate technical and analytical based functions in PeopleSoft SIS. Includes building and updating class schedule changes.
Duties:
  • Collaborates with other departments to complete grade changes, record changes, and course registration requests.
  • Processes complex and in-depth student record changes, such as student program plan changes for all academic programs.
  • Answers inquiries regarding policies, procedures, and student/employee records. Coordinates and responds to requests via phone, email, and in-person.
  • Codes, indexes, scans, and processes student documents.
  • Cash handling, creates check deposits.
  • Serves as support with commencement planning and implementation.
  • Assists with managing calls queued in the Cisco call center from administrators, staff, faculty, and students.
  • Assists with managing correspondence contained in the Registrar's Office inbox from administrators, staff, faculty, and students.
  • Processes transcript requests, collects appeals, reinstatements, and late graduation documents. Performs related duties as assigned.
Required:
  • High School Diploma or GED.
  • Minimum two years of customer service experience.
  • Knowledge of polices, curricula, and academic structure of a college.
  • Knowledge of course disciplines, educational units, and education history.
  • Knowledge of general format, content and use of college course catalogs.
  • Ability to use Microsoft Office products.
  • Knowledge in Student Information System(s).
  • Skilled in time management and completing work with minimal errors.
  • Ability to independently interpret a wide variety of policies and procedures.
  • Ability to establish and maintain cooperative working relationships with faculty, administrators, and others.
  • Ability to process work with minimal errors while working in an environment of constant interruptions.
  • Analyze and troubleshoot complex staff, faculty, or student issues while providing excellent customer service.
Desired:Associate's Degree preferred.
At least two years of experience in higher education preferred, ideally in Records, Registration, and the Registrar's Office.
Required Attachments By CandidateResume, Cover Letter/Letter of Application
SalaryCommensurate with education and experience.
ScheduleFull-time
OrganizationC0127 ACADEMIC RECORDS
Job PostingJul 1, 2024, 3:03:53 PM

Job Summary

JOB TYPE

Full Time

SALARY

$53k-71k (estimate)

POST DATE

07/03/2024

EXPIRATION DATE

07/31/2024

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