Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.
SUMMARY
Under the supervision of the Clinic Manager, the Medical Assistant is responsible for providing basic nursing care to patients under the direct supervision of the Clinic Manager. The MA will perform various clerical duties relating to the provision of care.
ESSENTIAL DUTIES
1. Assists the Clinic Manager with maintaining patient flow including receiving/greeting patients; locating charts via EMR system; checking/making appointments; answering the telephone; and referring patients to appropriate person
2. When called upon, takes action(s) necessary to maintain smooth patient flow and informs Clinic Manager of issues affecting the ability to deliver timely patient care within industry standards
3. Assists the Clinic Manager with training new staff
4. At the direction of a licensed medical professional, performs basic nursing procedures as needed to maintain proper flow including:
Checking/recording patients' vital signs
Phlebotomy
Collection/labeling of laboratory specimens in accordance with laws and policies
Packages and sends specimens in the specified manner for transport or storage
Administering immunizations
Assisting doctors with examinations and other procedures relating to direct patient care
5. Maintains complete and accurate patient records, including entering data into the computer, ensuring proper documentation of all procedures
6. Attends and actively participates in all team and staff meetings and related continuing education programs
7. Performs a wide variety of clerical duties including: preparing routine correspondence, filing, photocopying, faxing, and answering the telephone and directing calls as needed
8. Receives and treats all patients with the utmost respect and professionalism employment
9. Performs other duties as assigned by the Operations Director and/ Medical Director, in the absence of the Clinic Manager
SECONDARY DUTIES
ALL secondary duties are superseded by the need to provide floor MA coverage
SERVICE VALUES
All employees are expected to provide the very highest level of service to Clinic patients and their families. In addition, their work ethic is expected to reflect the Islamic values and moral principles that inspired its founders. These include the core values that are universally shared and revered by society at large:
Service
Compassion
Human Dignity
Social Justice
Ethical Conduct
ENVIRONMENT
The environment for this position is medical clinic that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined setting in which they are free to move about at will.
The employee may occasionally be exposed to emotionally upset patients/family members and be required to use personal protective equipment when participating in the treatment of patients with potentially communicable diseases.
PHYSICAL ACTIVITY
In the course of performing this work, the incumbent:
Will spend substantial time standing, sitting, speaking and listening
Will reach, stoop, bend, kneel, crouch, lift supplies and equipment
Must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move patients for which they must obtain assistance
Must use personal protective supplies/equipment in accordance with policies
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
EQUIPMENT & SOFTWARE OPERATION
The incumbent in this position may operate any/all of the following equipment:
Telephone, cell phone, fax
Computer, printer and related equipment
Copy machine
Standard medical equipment such as blood pressure cuff, thermometer, scales, stethoscope
Personal protective equipment as supplied by the Clinic
Computer software may include any or all of the following:
Patient Record and Billing software
POSITION REQUIREMENTS
To perform effectively in this position, the incumbent must have:
Medical Assistant training and certificate of completion
A minimum of 2 consecutive years' experience working as a Medical Assistant I or higher
Phlebotomy experience/skill
CPR certification: Adult, Child, Infant including obstructed airway
Working knowledge of Clinic policies and procedures
Basic clerical skills, including the use of a personal computer
Familiarity with HIPPA and OSHA regulations and an ability to maintain absolute discretion over highly sensitive patient information.
Very effective people skills including oral communication skills.
Ability to work effectively with people of diverse cultures, ages and economic backgrounds
Bilingual skills in English/Spanish - both written and verbal (preferred)
Must have reliable transportation and ability to travel between different administrative and clinical sites
Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check
Recommended Healthcare Personnel Requirements for vaccinations and preventative testing: Hep B, Influenza, MMR, TDAP, TB, Covid-19
Typically, these skills are the result of completion of a combination of appropriate medical assistant training and a minimum of two years of experience in front and back office clinic procedures.