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All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Closing Date:

06/28/2024

Type of Position:

Clinical Staff - Medical Ancillary Support

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department:

ICE | CORE PA Myeloma Access

Department's Website:

Summary of Job Duties:

The Call Center operator answers all incoming calls at the main switchboard using a computerized telephony integration system. This person will access databases within the system to provide information to callers, staff and physicians. The employee will also provide service for patients needing to access the UAMS Specialty Pharmacy and will notify appropriate staff of emergency situations. Develop skills and knowledge of UAMS physician services, provide hospital directions, promotional activities, current advertising topics and knowledge of services made available to public.

Qualifications:

Qualifications:

• High school diploma/GED plus 2 years customer service and administrative experience. 
• Telephone experience in a call center or medical setting desired. 
• Experience with computerized telephone integration system a plus. 
• Must have computer/basic keyboard skills, telephone etiquette skills, basic knowledge of office machines. 

Additional Information:

Additional Information:

• Communicates on a daily basis to department management to advise of any incident or unusual occurrence while on duty. Performs basic clerical and office work as required.

• Performs hospital-campus wide overhead and other announcements as needed. Provides after-hours answering services following established protocols and processes.

• Assists callers appropriately by listening, clarifying requests, and accurately placing calls for patients, visitors, staff, and physicians. Provides professional and courteous service to both internal and external callers. Manages heavy daily call volume by utilizing multi-tasking skills and demonstrates the ability to fully operate the basic Mitel phone systems, including specialized directories and headsets.

• Assists in maintaining the online UAMS call schedule. Serves as a liaison for outside Pharmacies and Home Health Nurses who need assistance with prescription clarification, refills, and/or medical orders.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Sitting, Talking

Frequent Physical Activity:

Sitting, Talking

Occasional Physical Activity:

Walking

Benefits Eligible:

Yes Employment Type: Full time