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Closing Date:

07/12/2024

Type of Position:

Clinical Staff - Kids First/Headstart

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

Health: Medical, Dental and Vision plans available for qualifying staff and family

Holiday, Vacation and Sick Leave

Education discount for staff and dependents (undergraduate only)

Retirement: Up to 10% matched contribution from UAMS

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | NUSL Clinic Access Staff OP C

Department's Website:

Summary of Job Duties:

A Patient Relations Representative serves as a liaison between patients and healthcare providers, ensuring that patients receive quality care and have a positive experience throughout their treatment. Their primary responsibilities include addressing patient inquiries, concerns, and complaints in a prompt and empathetic manner.

Qualifications:

Minimum Qualifications: Bachelor's degree in management, healthcare, or a related field and three (3) years of experience in healthcare revenue cycle-related functions.

OR High School diploma/GED plus seven (7) years experience in healthcare revenue cycle.

Must be able to perform basic operations on a computer within the Windows operating system, able to follow oral and written instructions and communicate with others effectively, have strong problem-solving skills, critical thinking skills, and the ability to multi-task, and must have excellent customer relations skills and must possess the required level of skills and abilities to read, write, speak and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job, and must successfully complete all UAMS pre-employment testing such as typing, data entry or keyboard testing.

Additional Information:

Additional Information: Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.

Comply with safety principles, laws, regulations and standards associated with, but not limited to CMS, Joint Commission, EMTALA and OSHA.

Demonstrates a high level of integrity and innovative thinking and actively contributes to the success of the organization.

Adheres to UAMS and Patient Access related policies and procedures. Adheres to UAMS confidentiality and HIPPA policies.

Demonstrates knowledge of individual responsibilities during emergency and disaster procedures; annually reviews all safety, infection control and Joint Commission required films and completes annual testing; utilizes campus resources appropriately always mindful of ways to decrease costs and increase reimbursements; submits written ideas and or problems to manager outlining possible changes or potential barriers to work flow processes.

Ability to work in multiple computer systems and interpret data as appropriate.

Maintains a good working relationship with patients and families, visitors, physicians and other employees; interacts with patient/families/significant other using age appropriate communication skills; offers frequently to assist other employees when needed making a conscious effort to recognize and support co-workers; demonstrates a professional appearance and demeanor and adheres to the hospital and department dress code; demonstrates effective communication skills with all customers including insurance companies and other third party payers; adheres to and enforces code of conduct, campus, hospital and department policies and procedures.

Responsible to UAMS employees to secure realistic access to care with desired provider(s) and guarantee optimal level of services.

Contact the UAMS employee patient after services to ensure the patient experience was AMAZING and conduct service recovery as needed. Instruct the UAMS employee patient on insurance benefits, patient responsibility and billing office practices; assist in resolution of perceived billing issues.

Educate potential candidates in the Primary Care Medical Home concept including expected benefits, guidelines and outcomes.

Ensure that patient and family are aware of amenities provided on campus including valet parking, food and shuttle services and retail pharmacy.

Facilitate communications and access for any willing participant to the Center for Primary Care physicians and staff.

Maintain internal physician relations in order to enhance the patient experience and eliminate barriers to care. Communicate with clinic management and staff to review scheduled UAMS employees and verify services to be provided. Address special needs or circumstances of individuals and facilitate immediate resolution.

Attends required hours of training and/or in-services.

Attends staff meetings and participates in the orientation and/or training of new staff.

Participates in annual educational needs and assessments.

Maintains required job skills competencies and completes skills assessments annually. Completes and maintains documentation of continuing education hours annually.

Interacts with and assists the public in a professional and friendly manner as needed.

Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.

Assist internal and external stakeholders as needed with exceptional customer service.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Standing, Talking, Walking

Frequent Physical Activity:

Pulling, Pushing, Reaching, Stooping

Occasional Physical Activity:

Crouching

Benefits Eligible:

Yes