07/21/2024Clinical Staff - NursingRegularDay Shift (United States of America)NoUniversity of Arkansas for Medical Sciences

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

ICE | SUSL Access StaffThe Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling OR Bachelor’s degree
• Excellent customer service, communication and telephone etiquette skills
• Knowledge of basic medical terminology required
• Computer/basic keyboard skills, and general knowledge of office machines including printers and scanners

• CHAA certification

• Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures.
• Performs authorizations and pre-certifications, tracks pre-authorizations and maintains referrals.
• Enters benefit and authorization information input onto referrals.
• Responsible for the reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement.
• Collects and posts payments and issues receipts and manages the change fund.
• Counsels patients on any and all related financial information such as hospital discounts and reviewing Medicaid screening.
• Monitors patient balances using the matrix payment method.
• Provides pre-counseling for patients regarding the payment expectations for service.
• Responsible for various maintenance reports such as bogies and registration denials.
• Other duties may be assigned to this position.

16.82 USD HourlyList of three Professional References (name, email, business title), ResumeLicense or Certificate (see special instructions for submission instructions), Proof of Veteran StatusAnnual TB Screening, Criminal Background Check, Substance Abuse TestingN/AFeeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Talking, WalkingN/AYes