Under the supervision of the Assistant Director of Residential Contracts , the Residential Contract Coordinator is responsible for contracting student apartment or residence hall spaces including activities associated with processing applications, maintaining wait lists, allocating space, assignments, room transfers, meal plan changes, billing, and eligibility for over 10,000 student housing contracts. Provide high level of customer service to students, parents, administrators, and others regarding all aspects of student’s accounts, the application and contract process. Acts as a backup for apartment contracts. Coordinates in-person, email, and phone communication, oversees front office Student Assistants 2, and provides daily contracting office support.

Apply By Date – September 11, 2024

Qualifications

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Experience establishing goals and workload priorities, handling multiple tasks and complex projects simultaneously with conflicting priorities and meeting deadlines, and flexibility in dealing with people and competing demands.
• Experience exercising independent judgment and personal initiative to analyze and solve problems and develop solutions for resolution and implementation.
• Experience in maintaining confidentiality of sensitive issues/matters, to handle difficult situations diplomatically, and to work effectively and sensitively with constituents from diverse backgrounds and perspectives.
• Knowledge and experience with principles and processes for providing customer service.
• Writing skills to prepare a variety of correspondence, reports, policies and procedures, agreements, and training documents.
• Computer skills to utilize various software programs such as word processing, spreadsheets, and database management systems for report development, data analysis, and correspondence.
• Interpersonal communication skills to clearly and effectively interact with individuals of varying backgrounds and perspectives to research and secure information to resolve problems. Skills to lead discussions, engage in public speaking, and with students, parents and staff.

Preferred Qualifications

• Experience using UC Davis financial, student information systems (Kuali and Banner) and Student Housing management systems (StarRez).
• Organization skills to work effectively, achieve timely progress on multiple simultaneous projects, distribute effort among projects, and meet deadlines.
• Knowledge of the principles and practices of office management, apartment management , and student housing services.
• Knowledge of fundamental business management and accounting principles and standards of practice to make effective judgments. Critical thinking and applied problem-solving skills both interpersonal and analytical.

Key Responsibilities

• 80% - ADMIN OFFICE & CONTRACT SUPPORT
• 10% - COMPUTER SUPPORT
• 10% - COMPUTER SUPPORT

Department Overview

Student Housing and Dining Services (SHDS) is a self-supporting auxiliary that provides housing and dining services to approximately 15,000 undergraduate, graduate, and students with families who live in on-campus residential facilities (university owner/managed and Public-Private-Partnerships), as well as providing residential, retail and catering dining services for the campus community. SHDS also provides student support and conference housing services to the campus and general community. For more information about SHDS visit our website at http://www.housing.ucdavis.edu .

Student Housing and Dining Services has adopted the following Diversity, Equity, and Inclusion statement:

Student Housing and Dining Services is committed to serving the needs of students, staff, faculty and guests from various backgrounds and identities. In full support of our institutional commitment to embrace diversity and practice inclusive excellence, we expect every member of our community to acknowledge, value, and uphold the guidelines set forth in the Principles of Community. As a community of scholars and life-long learners, we commit ourselves to learning together about our differences and commonalities while growing in all areas of equity, diversity, and inclusion.

Position Information

• Salary or Pay Range: $28.49 - $40.83/hour
• Salary Frequency: Bi-Weekly
• UC Job Title: BLANK AST 3
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift Hours: Monday-Friday – 8am to 5pm
• Location: Davis, Ca
• Union Representation: Yes - CX
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family’s needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Sitting - Frequently, Standing - Frequently, Walking - Frequently, Writing - Frequently, Grasp - Frequently, Talk or Hear – Frequently
• Lifting Requirements- Up to 25 Pounds (Light) - Frequently

Work Environment

• Work overtime to meet deadlines, primarily in the August-October time period.
• Work in a busy and sometimes noisy work environment with periodic interruptions.
• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271

Special Requirements

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 .

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination .

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don’t meet all the requirements? We still encourage you to apply! #YouBelongHere