UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among Americas Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange Countys only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

The University of California, Irvine, a career destination unlike any other, is built upon a rich history of academic and healthcare excellence. We are supported by a globally unique team of academic professionals, researchers, medical experts, and staff. Guided by our mission, vision, and strategic pillars, we thrive in a collaborative environment. We celebrate and leverage the diverse experiences and perspectives of our UCI community to continue to push the boundaries of innovation. Your opportunity to be a part of an award winning team, advancing your career journey, is now!

Incumbent serves as first point of contact for patients in the ambulatory clinics. Performs general clerical and reception dutes. Enters patient data to the registration system and verifies insurance and/or third party coverage. Schedules, confirms, and cancels patient appointments. The essential functions listed below are not intended to be an exhaustive list of all duties that may be assigned to this position, not does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

Essential Job Functions:
The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Reviews patient's financial status to determine necessary payments and makes appropriate financial or payment arrangements. Counsels patients regarding insurance and eligibility 0%
• Reviews cases to determine proper handling and follow-up 0%
• Responds effectively to questions and concerns expressed by patients and other staff and resolves identified problems (registration, eligibility, billing or financial) in a timely manner 0%
• Registers patients as appropriate based on type of admission, ensuring the accuracy and completeness of the information 0%
• Performs basic reception functions to ensure smooth office operations, including answering incoming calls, maintaining an accurage filing system, copying forms and documents, etc. 0%
• Obtains demographic information from patients and enters into appropriate computer system 0%
• Appropriately schedules, reschedules, cancels or confirms patient appointments in a timely manner to maximize scheduling for patient volume and in accordance with established authorizations 0%
• Acts as Data Steward by following appropriate procedures regarding requests, access and disclosure of PHI in accordance with HIPAA regulations, and takes necessary precautions to prevent unauthorized access 0%
• Accurately verifies medical coverage and determines patient eligibility in relation to established program, insurance, or contract standards 0%
• Accurately prepares reports (volume and tracking) as needed or requested 0%
• Accepts and processes cash payments according to established guidelines 0%

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Must be able to work weekends/holidays
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated experience using multi-line telephone system
• Demonstrated experience using a computer, including data entry and retrieval
• Demonstrated effective written and verbal communication skills
• Ability to work variable shifts including evenings, nights, weekends, and holidays
• Ability to work evenings, weekends and holidays as necessary
• Ability to make simple calculations and perform simple math
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to effectively read, write and speak English

Preferred Qualifications:

• Must take and successfully pass a standardized assessment
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience working with TDS, Signature, IDX
• Demonstrated experience working in registration, scheduling and/or authorization process
• Demonstrated experience working in a hospital or medical office setting
• Bilingual skill in Spanish or Vietnamese or Chinese
• Bilingual in English/Spanish or English/Vietnamese (certain clinics may require this qualification)
• All final candidates will be required to successfully complete an FBI fingerprinting process to comply with the University's cash handling policy

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.