Position Summary:

The University of California, Irvine, a career destination unlike any other, is built upon a rich history of academic and healthcare excellence. We are supported by a globally unique team of academic professionals, researchers, medical experts, and staff. Guided by our mission, vision, and strategic pillars, we thrive in a collaborative environment. We celebrate and leverage the diverse experiences and perspectives of our UCI community to continue to push the boundaries of innovation. Your opportunity to be a part of an award winning team, advancing your career journey, is now!

Incumbent performs non-licensed medical care in an assigned outpatient clinical setting. Performs clerical functions associated with the operations of a clinical office as necessary.

Essential Job Functions:
The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Serves as first point of contact for patients. Performs general clerical and reception functions associated with the operations of the clinic. Answers incoming phone calls, maintains records, prepares reports and updates patient files. Reads messages, clarifies patient requests / information, and forwards to physician. Follows up with patient in accordance with physician direction. 10%
• Registers patients as appropriate based on type of admission, ensuring the accuracy and completeness of the information. Appropriately schedules, reschedules, cancels or confirms patient appointments. Obtains demographic information from patients and enters into appropriate computer system. Accurately reviews and verifies medical coverage and determines patient eligibility in relation to established program, insurance, or contract standards. Makes financial or payment arrangements as necessary. Counsels patients regarding insurance and eligibility Schedules, confirms, and cancels patient appointments. Accepts and processes cash payments according to established guidelines. 10%
• Reads messages, clarifies patient requests / information, and forwards to physician. Follows up with patient in accordance with physician direction. 10%
• Provides accurate discharge orders to patients in accordance with all policies and regulations. Provides educational materials to patients in accordance with physician direction. Refers patient to appropriate resources and documents multidisciplinary planning. 10%
• Prepares the exam room and patient for clinic visit. Ensures an effective and efficient flow of patients. Effectively prepares patient medical records for clinic visits. Accurately takes and records vital signs including temperature, pulse, weight, respiratory rate, blood pressure, etc., documenting appropriately. Acts as a liaison with the patient and physician. 20%
• Performs clerical functions associated with the operations of a clinical office. Answers incoming phone calls, maintains records, prepares reports and updates patient files. 10%
• Performs blood draws, specimen collection and other special procedures. Prepares specimens for proper processing according to Medical Center policy procedures and standards. 10%
• Performs and/or assists with various office procedures, following infection control procedures. Prepares patients for exams or procedures. Collects or assists with specimen collection. Accurately labels and delivers specimens as directed. Completes injections, blood draws, EKG tests, skin tests, and other tests as directed. Receives and records lab and other test results and, when appropriate, relays results to patient. Administers medications in a safe, effective and age appropriate manner, under the supervision of the Physician or RN and in compliance with all policies and regulations. Accurately performs requested diagnostic tests in the clinical area. 20%
• Enters information in patient charts and updates charts as necessary. 10%

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Understanding of medical terminology
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Medical Assistant Diploma or Certificate of Competency / Recognition in Medical Assisting Clinical / Back Office
• Excellent written and verbal communication skills in English
• BLS certification upon hire
• Ability to work well in a constantly changing environment
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to communicate effectively with patients from diverse backgrounds

Preferred Qualifications:

• Previous experience as a Medical Assistant in an ambulatory care setting
• Phlebotomy certification
• Outpatient experience
• Knowledge of University and medical center organizations, policies, procedures and forms
• Flexibility to work variable shifts, including occasional weekends or holidays
• Bilingual skills in English and Spanish and/or Vietnamese
• Bilingual skill in Spanish or Vietnamese or Chinese

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.