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Assistant Director, Global Program Operations
$161k-211k (estimate)
Other | Colleges & Universities
7 Days Ago
University of Chicago is Hiring an Assistant Director, Global Program Operations Near Chicago, IL
DepartmentBooth Executive Education: Marketing Portfolio 2
About The DepartmentThe University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth Is Proud To Claim
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job SummaryThe primary responsibility of the Assistant Director is to work collaboratively and independently to support the overall Executive Education business with a particular focus on open enrollment program operations across several modalities (in person, online and blended) with a primary focus on logistics and operational excellence. This role will support the Global Program Management and Global Program Operations team by managing client relations from initial contact through close of program execution. Working with the Global Program Operations team, the Assistant Director facilitates inter-office alignment on faculty and client information details utilizing superior communication skills and traceable documentation.
Responsibilities
Work ExperienceMinimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
CertificationsPreferred QualificationsTechnical Skills Or Knowledge
Job FamilyAcademic Affairs
Role ImpactIndividual Contributor
FLSA StatusExempt
Pay FrequencyMonthly
Scheduled Weekly Hours37.5
Benefits EligibleYes
Drug Test RequiredNo
Health Screen RequiredNo
Motor Vehicle Record Inquiry RequiredNo
Posting StatementThe University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
About The DepartmentThe University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth Is Proud To Claim
- an unmatched faculty.
- degree and open enrollment programs offered on three continents.
- a global body of nearly 56,000 accomplished alumni.
- strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job SummaryThe primary responsibility of the Assistant Director is to work collaboratively and independently to support the overall Executive Education business with a particular focus on open enrollment program operations across several modalities (in person, online and blended) with a primary focus on logistics and operational excellence. This role will support the Global Program Management and Global Program Operations team by managing client relations from initial contact through close of program execution. Working with the Global Program Operations team, the Assistant Director facilitates inter-office alignment on faculty and client information details utilizing superior communication skills and traceable documentation.
Responsibilities
- Develops metrics and associated reports.
- Monitors and improves ongoing operational processes as needed.
- Plans and hosts best practice meetings to collect information to identify gaps in operational processes.
- Engages with prospective clients and participants on all Executive Education program offerings, including scheduling and course objectives.
- Acts as the owner and primary point of contact for open enrollment participants and custom clients before, during, and after Executive Education programs to ensure all accounts, receivables are collected.
- Monitors open enrollment registrations and works in conjunction with the Enrollment team to convert interested registrants to paid participants.
- Maintains resource guides for program activities outside of the classroom. Examples include company visits, restaurant venues, and experiential activities.
- Coordinates with various vendors on Booth branded materials.
- Processes and tracks program account payables within Oracle and authorizes payments for program operations related expenses.
- Plans, organizes, and executes all logistics related to select in-person and live online programs, including catering and vendors, LMS, coordinating classroom IT/AV and other facilities on behalf of the program. Supports program delivery and works with clients ahead of and on program days.
- Delivers programs and other projects.
- Attends weekly meetings, including the program logistics and Global Operations team meetings.
- Assists with managing the day-to-day operations of executive or professional degree programs with a moderate level of guidance.
- Assists with developing program objectives, long-term goals, and procedures, which requires expanded knowledge and experience in this area. Plans, implements, and evaluates the effectiveness of programs, initiating revisions as needed.
- Performs other related work as needed.
Work ExperienceMinimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
CertificationsPreferred QualificationsTechnical Skills Or Knowledge
- Computer proficiency in Microsoft Office Suite; comfortable with technology, including the ability to maintain a calm and assuring composure when technical glitches occur.
- Achieve objectives with minimal direction.
- Demonstrated experience working independently and as part of a team.
- Demonstrated ability to prioritize own work and multi-task; strong project management skills and attention to detail.
- Work as a sole contributor, as well as collaborate with others in a cross-functional team environment.
- Cultural sensitivity, DEI awareness and strong emotional intelligence.
- Excellent communication skills including verbal, written and presentation.
- Exercise sound judgment and creative problem-solving skills routinely and independently in making decisions.
- Work under pressure and to work on multiple projects simultaneously, set priorities, and meet deadlines consistently.
- Program schedules vary across programs. Flexibility to work early mornings, evenings and weekends as needed.
- On-site presence for all assigned programs, flexible schedules based on number of program days.
- This position is currently expected to work a minimum three days per week in the office.
- Resume/CV (required)
- Cover Letter (required)
Job FamilyAcademic Affairs
Role ImpactIndividual Contributor
FLSA StatusExempt
Pay FrequencyMonthly
Scheduled Weekly Hours37.5
Benefits EligibleYes
Drug Test RequiredNo
Health Screen RequiredNo
Motor Vehicle Record Inquiry RequiredNo
Posting StatementThe University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Job Summary
JOB TYPE
Other
INDUSTRY
Colleges & Universities
SALARY
$161k-211k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/12/2024
WEBSITE
uchicago.edu
HEADQUARTERS
CHICAGO, IL
SIZE
7,500 - 15,000
FOUNDED
1890
CEO
JOSHUA BECK
REVENUE
$1B - $3B
INDUSTRY
Colleges & Universities
Related Companies
About University of Chicago
One of the worlds great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe. http://www.uchicago.edu/about/
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