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Director, Client Services
$181k-251k (estimate)
Other | Colleges & Universities
7 Days Ago
University of Chicago is Hiring a Director, Client Services Near Chicago, IL
DepartmentBooth Information Technology
About The DepartmentThe University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth Is Proud To Claim:
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job SummaryThe Director of Client Services is the liaison between the Information Technology department and the business and stakeholders. This position is responsible for developing strong relationships with business stakeholders to increase the level of customer satisfaction. The Director of Client Services is the single point of contact for Booth faculty, staff and students, and collaborates to identify needs and implement technology solutions that support the overall business strategy. The Director of Client Services is also the liaison between Booth Information Technology and the University IT Services and is responsible for developing partnerships that result in collaborative efforts and increased efficiencies.
Responsibilities
Work Experience:Minimum requirements include knowledge and skills developed through 7 years of work experience in a related job discipline.
Certifications:Project Management Professional (PMP) Certification - Project Management Institute
Education:Preferred Qualifications
Job FamilyInformation Technology
Role ImpactIndividual Contributor
FLSA StatusExempt
Pay FrequencyMonthly
Scheduled Weekly Hours37.5
Benefits EligibleYes
Drug Test RequiredNo
Health Screen RequiredNo
Motor Vehicle Record Inquiry RequiredNo
Posting StatementThe University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
About The DepartmentThe University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth Is Proud To Claim:
- an unmatched faculty.
- degree and open enrollment programs offered on three continents.
- a global body of nearly 56,000 accomplished alumni.
- strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job SummaryThe Director of Client Services is the liaison between the Information Technology department and the business and stakeholders. This position is responsible for developing strong relationships with business stakeholders to increase the level of customer satisfaction. The Director of Client Services is the single point of contact for Booth faculty, staff and students, and collaborates to identify needs and implement technology solutions that support the overall business strategy. The Director of Client Services is also the liaison between Booth Information Technology and the University IT Services and is responsible for developing partnerships that result in collaborative efforts and increased efficiencies.
Responsibilities
- Develops and maintains strong strategic relationships with customers serving as a liaison between the business stakeholders and Information Technology.
- Proactively works with departments to identify and leverage technology solutions to enable business objectives.
- Works with the business to understand demand requirements and shape initial business cases and project requests.
- Develops and communicates Information Technology offerings and services.
- Increases the level of customer satisfaction through proactive communication.
- Performs proactive problem identification and reactive problem resolution.
- Provides outstanding customer service and ensures priority and project support and commitment.
- Identifies, documents and manages customer needs (demand management) by collaborating with department management and key staff within their departments.
- Facilitates communication of decisions and relevant information to customers and business departments for all requests and status updates.
- Facilitates an environment that optimizes the use of technology resources and services to meet the needs of the business.
- Tracks, and manages to completion, outstanding requests, enhancements and defects.
- Provides technical support to off the shelf software used by the business units.
- Facilitates engagement with Student Group Leadership and Faculty Technology Committee.
- Manages and provides guidance to the Instructional Technologist.
- Serves as project lead to coordinate complex information technology changes and ensures the success of enterprise-level application rollouts. Works with University units and the client community to develop detailed business requirements.
- Leads team to develop and ensure quality control of the project methodology and contributes to the further enhancement and application of the methodology.
- Performs other related work as needed.
Work Experience:Minimum requirements include knowledge and skills developed through 7 years of work experience in a related job discipline.
Certifications:Project Management Professional (PMP) Certification - Project Management Institute
Education:Preferred Qualifications
- Bachelor’s degree in computer science or equivalent degree.
- A minimum seven years hands-on experience in IT disciplines.
- A minimum four years of experience in IT project/portfolio management.
- Basic understanding of emerging AI technologies.
- Basic understanding of instructional technologies and data science concepts.
- Knowledge of project management methodologies and tools.
- Understand functional areas and assess needs requirements.
- Excellent communication and listening skills.
- Understand and explain complex information clearly and simply.
- Work successfully under pressure to meet deadlines.
- Excellent organizational skills and manage multiple projects and tasks simultaneously.
- Honest and a trustworthy manner.
- Strong expectation management, influencing and conflict resolution skills.
- Strong ability to collaborate across various groups, build relationships.
- Demonstrated ability to think strategically, work independently and develop strategies to prioritize and optimize client relationships.
- Flexible and willing to pitch-in where needed.
- This position is currently expected to work a minimum three days per week in the office.
- Resume/CV (required)
- Cover Letter (required)
Job FamilyInformation Technology
Role ImpactIndividual Contributor
FLSA StatusExempt
Pay FrequencyMonthly
Scheduled Weekly Hours37.5
Benefits EligibleYes
Drug Test RequiredNo
Health Screen RequiredNo
Motor Vehicle Record Inquiry RequiredNo
Posting StatementThe University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Job Summary
JOB TYPE
Other
INDUSTRY
Colleges & Universities
SALARY
$181k-251k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/10/2024
WEBSITE
uchicago.edu
HEADQUARTERS
CHICAGO, IL
SIZE
7,500 - 15,000
FOUNDED
1890
CEO
JOSHUA BECK
REVENUE
$1B - $3B
INDUSTRY
Colleges & Universities
Related Companies
About University of Chicago
One of the worlds great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe. http://www.uchicago.edu/about/
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