2 IT User Support Specialist 1 Jobs in Chicago, IL
University of Chicago is Hiring an IT User Support Specialist 1 Near Chicago, IL
About The DepartmentThe University of Chicago Biological Sciences Division (BSD) contains all elements of academic medicine. Basic and translational research, education, and patient care come together in a single campus. Its mission is to create new knowledge of living systems, train the next generation of leaders in biology and medicine, and advance the forefront of health through innovative patient care. The Biological Science Division is divided into 10 basic science and 13 clinical departments that provide academic homes for nearly 900 full-time faculty. The BSD Information Technology team provides advanced, secure technologies and services to enable clinical, translational, and basic science research. As part of the BSD Information Technology team, the Device Support Services (DSS) team services 10,000 Endpoints/Mobile Devices for 4,000 faculty and staff.
Job SummaryWorking under the direction of the Director of Device Support Services, the IT User Support Specialist 1 will be part of a team that supports end user computing devices for multiple departments in the Biological Sciences Division. The IT User Support Specialist 1 will be exposed to a diverse set IT problems and provide excellent customer service to many Faculty, Staff, and Students with various levels of technology experience.
Responsibilities
- Provide in-person, phone, and email support to users of supported departments.
- Keep ticketing system up-to-date with the status off all support requests.
- Keep inventory system up-to-date with all deployed computing asset information.
- Stay abreast of current University, BSD, and Hospital security policies being enforced and ensure supported users and devices are compliant.
- Research, recommend, and order software and hardware requested by faculty and staff of supported departments.
- Configure applications and endpoints to access university systems and resources.
- Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.
- Provides support to end users in problem resolution for both Windows and Apple systems.
- Guides end users through troubleshooting procedures.
- Performs upgrades to hardware and software.
- Supports printing and other peripheral computing devices.
- Shares phone duties with other team members both during the day and scheduled off-hours rotation.
- Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
- Under the general direction of service desk management, the Service Desk Support Specialist provides Tier 1 support, acting as the first level of contact for all IT issues. Provides technical support and advice to members of the University community. Provides technical and customer support primarily via phone, live chat, walk-up, email, and web submittal.
- Support includes email accounts, connectivity issues, operating system problems, spyware/virus removal; as well as support for various enterprise applications and a variety of desktop software packages. Writes support documents for common problems and questions to be maintained in the IT Services Knowledge Base.
- Performs other related work as needed.
Work Experience:Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Certifications:Preferred QualificationsEducation:
- Associate's degree or higher in a related technical area.
- 2 years of equivalent technical training/experience.
- Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment.
- Familiarity with network connectivity and ability to troubleshoot connectivity problems.
- Maintain confidentiality/discretion at all times.
- Understanding of Microsoft Office Suite, email clients, and browsers.
- Excellent listening skills with the ability to empathize and focus on client service.
- Ability to communicate technical information to a non-technical audience in a clear and coherent manner.
- Administrative offices, wet and dry labs, and clinical areas.
- Work on-site.
- Resume (required)
- Cover Letter (preferred)
Job FamilyInformation Technology
Role ImpactIndividual Contributor
FLSA StatusNon-Exempt
Pay FrequencyBiweekly
Scheduled Weekly Hours40
Benefits EligibleYes
Drug Test RequiredNo
Health Screen RequiredNo
Motor Vehicle Record Inquiry RequiredNo
Posting StatementThe University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Job Summary
Other
Colleges & Universities
$64k-95k (estimate)
11/29/2023
08/31/2024
uchicago.edu
CHICAGO, IL
7,500 - 15,000
1890
JOSHUA BECK
$1B - $3B
Colleges & Universities
Related Companies
About University of Chicago
One of the worlds great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe. http://www.uchicago.edu/about/
The job skills required for IT User Support Specialist 1 include Troubleshooting, Customer Service, Technical Support, Service Desk, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT User Support Specialist 1. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT User Support Specialist 1. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT User Support Specialist 1 positions, which can be used as a reference in future career path planning. As an IT User Support Specialist 1, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT User Support Specialist 1. You can explore the career advancement for an IT User Support Specialist 1 below and select your interested title to get hiring information.
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