University Staff Description University of Colorado Anschutz Medical Campus

Department : Community Practice Medicine

Official Title : Administrative Assistant III

Working Title : Patient Services Representative II - Oncology, Highlands Ranch

Position #00807163 - Requisition #29093

Job Summary :

Responsible for providing efficient, effective, and quality customer service through a variety of duties including, but not limited to answering patient calls, completing estimates for in-office procedures, tracking and assigning surgical devices and coordinating those orders with the Practice Manager.

Additionally, this position will coordinate all incoming referrals and ensure accurate flow of these referrals to ensure reimbursement.

Contributes to the growth of the medical practice by promoting an excellent, positive, professional image and actively participates as a member of the team and carries out all responsibilities in accordance with the policies and procedures of the practice and the University of Colorado School of Medicine (CUSOM).

Key Responsibilities :

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
• Advanced knowledge in patient registration, check-in, in office and phone scheduling across multiple practice sites.
• Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy.
• Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks.
• Collects patient copays and balances drawer daily.
• Prepares patient charts as directed.
• Completes in-office procedure estimates confirming coding is correct for accurate estimates and communicating estimates to patients.

Why Join Us :

The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - and - that treat more than two million adult and pediatric patients each year.

Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants.

For more information, visit .

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more.

To see what benefits are available, please visit : .

Diversity and Equity :

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff.

The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ community and all veterans.

The University of Colorado is committed to diversity and equality in education and employment.

Qualifications :

Minimum Qualifications :

At least three (3) years of healthcare clinic and / or administrative / customer service experience.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications :

• Bachelor's degree in Business or Health Care related field.
• 2 years healthcare clinic experience in area of specialty.
• Bilingual, Spanish-speaking.
• Electronic Medical Record experience.
• Credit card and cash handling / recording experience.
• EPIC / Kronos experience.

Conditions of Employment :

• Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or completed within 90 days of hire.
• Must be able to work in-person.
• Must be able to travel to alternate locations as assigned.

Knowledge, Skills, and Abilities :

• Ability to effectively communicate at all levels, to include physicians, leadership, and staff within the various affiliate organizations (CU SOM, UCH, Children's Colorado, CU Medicine).
• Ability to work within large, complex healthcare systems.
• Ability to analyze and interpret data.
• Ability to develop and deliver presentations.
• Ability to document effectively.
• Ability to deal calmly and courteously with people.
• Ability to deal with stressful situations.
• Ability to finish tasks in a timely manner.
• Ability to follow oral and written instructions and established procedures.
• Ability to function independently and manage own time and work tasks.
• Ability to lead work teams.
• Ability to maintain accuracy and consistency.
• Ability to maintain confidentiality.
• Ability to negotiate, persuade and establish direction.
• Ability to organize workflow.
• Ability to perform basic filing, office procedures and word processing.
• Ability to plan, coordinate and develop multiple projects.
• Ability to work as an effective team member.

How to Apply :

For full consideration, please submit the following document(s) :

• A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
• Curriculum vitae / Resume
• Three to five professional references including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to : Amber Johnson at

Screening of Applications Begins :

Screening of applications begins immediately and continues until position is filled.

Anticipated Pay Range :

The starting salary for this position has been established as $44,933.04.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position may be eligible for overtime compensation depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator :

ADA Statement :

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at .

Background Check Statement :

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors.

To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement :

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively.

In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the .

Application Materials Required : Cover Letter, Resume / CV, List of References Job Category : Administrative Support and Related Primary Location : Aurora Department : U0001 Anschutz Med Campus or Denver - 21944 - SOM-DEAN DO COMM PRACTICE ADM Schedule : Full-time Posting Date : Sep 28, 2023 Unposting Date : Ongoing Posting Contact Name : Amber Johnson Posting Contact Email : amber.

3.johnson@cuanschutz.edu Position Number : 00807163

Last updated : 2024-07-02