Position Summary : The Communication Specialist is the primary communication link between community members and officers providing assistance.

The dispatcher answers calls for assistance, prioritizes these calls, obtains and records pertinent information, assigns personnel to respond, coordinates the response of police, fire, and emergency medical services personnel, and assists responding personnel with support information.

The dispatcher is responsible for all telephone and personal requests for service, operation of all alarm and security systems, operation of internal and external data systems including computer aided dispatching and the Law Enforcement Automated Data Systems, and coordination of all radio traffic.

Must pass Public Safety background check and polygraph examination prior to hiring date. Must pass Ohio Law Enforcement Automated Data System (LEADS) and Computerized Criminal History (CCH) certification requirements within thirty days of employment and maintain certification throughout employment. Minimum Qualifications :

High school graduate or equivalency.

Must be 18 years of age.

Must be physically able to perform the duties of the position such as manual dexterity, flexibility, lifting, carrying, pushing, pulling, reaching and standing.

Must have visual acuity and normal color perception to accurately interpret signals and information from multiple computer screens.

Must type with accuracy using a computer keyboard at a rate sufficient to support department police operations.

Must demonstrate strong ability to communicate clearly in written English.

Must demonstrate ability to accurately and rapidly handle multiple skills simultaneously.

Preferred Qualifications :

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following :

Previous Public safety dispatching experience.

The dispatcher must have strong interpersonal communication skills as he or she is often the critical link for Public Safety operations.

Demonstrate strong ability to communicate clearly in spoken English.

Last updated : 2024-09-10