Position Information Position Title Help Desk Support Specialist FLSA Classification NE Reports to User Services Manager Salary Range H1 Weeks Per Year 52 Work Week 40 hours (minimum) Position Summary Assumes responsibility for providing level I information technology suppport servies providing frontline technical support to University faculty, staff and students.

Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University’s students.

Hiring Range Budgeted starting hourly rate is $18.60 / hour to $20.75 / hour, depending upon experience Job Duties This job description of the job is for identification and administrative purposes only.

It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs.

Description of Key Responsibility Performs PIN and password resets, provides technology support on Wi-fi connectivity and resolves software issues.

Description of Key Responsibility Assists end users to resolution of issue by facilitating communication between Technology Services staff and users as well as to ensure timely customer service.

Responds to all voicemails left for the Helpdesk in a timely manner. Description of Key Responsibility Assists in development, implementation and enforcement of service standards as well as routine processes and procedures.

Description of Key Responsibility Maintains loaner equipment by processing regular software updates and maintenance on current hardware.

Physical Effort Typically sitting at a desk or table.

Heavy lifting or carrying 51 lbs or more.

Intermittently sitting, standing, stooping. Special Skills The ability to work effectively with diverse groups.

Last updated : 2024-06-10