Admitting Officer IV - Patient Access

Hiring Department: Patient Access

Location: Chicago, IL USA

Requisition ID: 1024504

Posting Close Date: June 24, 2024

Position Number: CF1276

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

This is a full-time and benefits eligible position. Hybrid and flexible work schedules are available. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

Description:

The incumbent reports to the Director of Revenue Management, Patient Access Services, who reports to the Associate CFO, who reports to Chief Financial Officer. Employees at this level provide patients with a broad range of complex, individualized clerical services. They may function as lead workers or may function independently in a unit. They work under general supervision from higher-level personnel.

Duties & Responsibilities:

• Verifies patient demographics. Contacts patient and reviews / updates demographic information. Documents any changes in UI Health systems. When applicable, leaves patients voicemail and documents failed attempt to reach patient.
• Verifies and documents coverage and guarantor who is eligible for service. Determines if a patient is eligible for intended care at UI Health. If necessary, contacts patients to obtain correct insurance information, or informs patient of UI Health self-pay/out-of-network policy. Updates all insurance / eligibility information in UI Health system.
• Ability to resolve missing registration errors in pre-registration and DNB work queues. Within UI Health work queues, documents and closes tasks upon completion. Updates work in progress on outstanding tasks. Maintains expected lead times and organization while completing tasks.
• May perform patient estimates and deposits, as necessary. Identifies and documents co-pay and estimated liability. Collects appropriate patient payment and processes receipts.
• Completes all required legal documentation and obtains and scans all appropriate documents.
• Secures patient authorizations and financial clearance in the pre-access workflows.
• Consistently performs and exceeds departmental expected productivity goals.
• Provides excellent customer services to patients, providers, and clinic staff in person and via telephone. Completes interactions with respect and courtesy. Provides general information regarding UI Health when appropriate. Conducts primary research of complaints received.
• Continues education on payers / payer requirements. Maintains technical knowledge of items necessary for financial clearance at UI Health for intended services. Stays up to date as policies and necessary documentation changes.
• Daily, assigns work to staff. Verifies staffing levels daily and reassigns work as needed. Completes Days out Report and day-to-day administration of incoming digital faxes.
• Audits staff productivity and phone recordings for customer service and appropriate greetings monthly.
• Conducts team huddles in absence of supervisor/manager or as directed.
• Performs other related duties as assigned.

Minimum Qualifications Required:

1. High school diploma or equivalent.

2. Any one or combination totaling five (5) years (60 months) from the categories below:

A. College coursework or training from a vocational, technical, or armed forces program in business, communication, health care administration, health information technology, health sciences, public health, social sciences, or a closely related field, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience in a medical setting which could include business administration (office administration, billing, collections), customer service, health information technology, medical insurance, patient admission/registration, patient services, or closely related experience.

3. One (1) year (12 months) of supervisory experience in a medical setting which could include medical insurance, patient admission/registration, patient services, or closely related experience.

Preferred Qualifications:

• Fluency in English and Spanish

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation