Medical Office Associate (UICOMP Peds)

Hiring Department: Pediatrics

Location: Peoria, IL USA

Requisition ID: 1025155

Posting Close Date: 5/17/24

This position is located on the Peoria campus 170 miles southwest of Chicago. (On-Site Work – Not Remote).
The University of Illinois College of Medicine Peoria (UICOMP) educates 265 medical students and more than 300 physician residents and fellows annually. Additionally, it provides clinical care to more than 31,000 patients annually and conducts basic science, clinical and outcomes research. UICOMP is a regional campus of the University of Illinois College of Medicine, a part of the University of Illinois Chicago and University of Illinois System. The College of Medicine Peoria is home to the Cancer Research Center, Center for Wellbeing, and is a collaborator in Jump Simulation. Learn more about UICOMP at http://peoria.medicine.uic.edu.

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Description:

Position Summary
Employees at this level are responsible for performing a variety of normal clerical duties in several patient-service areas of a clinic. They apply knowledge of policies and procedures used regarding patient insurance, billing and account maintenance and patient referrals. They function as an essential link between the clinic and various services and staff.
Duties & Responsibilities

• Welcomes patients and visitors to the clinic by greeting them. Answers telephone calls and screens and routes accordingly. Schedules patient appointments in person and also via telephone in accordance with clinic guidelines; mails new information to patients containing directions, appointment confirmations, and required documents. Completes check-in and also discharge processes of patients, which includes preparation of required forms and completion of insurance information within the electronic medical record (EMR). Collects co-payments at time of service and produces daily receipt log and cash reconciliation document at end of each day; closes out cash drawer within the EMR daily. Manages and updates patient records into the EMR and assures accuracy of data entered for insurance/demographic information. Comforts patients and visitors within the waiting room by answering routine questions and maintains the reception/waiting room area. Manages email, postal mail and incoming faxes. Makes appointment reminder phone calls to patients. Manages specialty referrals and assists with prior authorizations.

• Ensures availability of patient records by assisting in creation and maintenance of files and records for the clinic, which includes locating and monitoring medical charts and maintaining directory of medical records in storage. Verifies external referrals sent to the clinic and schedules new patient appointments in accordance with each division’s guidelines. Schedules medical tests as needed per departmental guidelines. Provides input or suggestions regarding clinic procedures and workflow. Assists in the training of new staff.

• Oversees the ordering of clerical supplies. Advises supervisor of safety concerns. Notifies supervisor of any concerns or issues (such as those regarding scheduling of patients and patient complaints).

• Performs other duties as assigned.

Qualifications:

Minimum Qualifications

FY 24 Benefit Booklet: FY 2024 Benefit Choice - State Employees Group Insurance Program (illinois.gov)
NOTE: Each posting requires a separate on-line application. Applications cannot be re-used. Submission of application including complete work and education history is required; all information submitted will be verified. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois residency is required within 180 days of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit https://www.hr.uillinois.edu/cms/one.aspx?portalId=4292&pageId=5705 to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures and employment eligibility review through E-Verify.
The University of Illinois conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act.
As an EOE/AA employer, the University of Illinois encourages applications from individuals regardless of an applicant’s race, color, religion, sex, gender identity, sexual orientation, national origin, and Veteran or disability status.
The university provides accommodations to applicants and employees. Request an Accommodation at https://jobs.uic.edu/request-and-accomodation/